Unable to update inbound_email field from sm_config table

[Sev3]

Hi All,

I'm testing the OOB configured Inbound Action to create Security Incident. During my testing, the emails is able to ingest but it didn't create Security Incident, it seems below condition didn't met. I did research about this and there's a suggestion to update the Accept inbound email to true.

When I tried to update it via API explorer it giving an error "ACL Exception Update Failed due to security constraints". I updated the required permission based on required ACL however I still encountering the error.

I would like to request your help on this. BTW SIR plugins are already installed. Thank you

condition: (new sn_sm.SMConfiguration()).isEnabled("security_incident", "inbound_email", false)

[Abbas_5 · Accepted solution]

Hello @Sev3,

For similar kind of issue, Please refer to the link below:
https://www.servicenow.com/community/developer-forum/how-can-i-update-a-record-field-from-an-inbound...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[Sev3]

Thank you so much @Abbas_5 , I'm able to update it the table sm_config