I have created on-call schedule and created a escalation setup for the on-call scheduling. But escalation emails are not generating. I have created the trigger rule as well, But still I did not see any escalation emails sent to the Primary/Secondary ...
Hello, I have followed the steps in this link: https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-ai-search-topic-block/m-p/2963087#M8763I have a requirement where we want to change the text "I need more help..." in virtual agent ...
Hello team, recently one Record's Status was changed to "resolved" but don't exist any log record related to that change, we have verified the History, the sys_audit records, sys_script_execution_history and import_log to verify if it was change manu...
When an email is sent from an Incident , The subject will auto populate that is the OOB functionality. But it is not working for me. Any fixes available ?
There is a mail script which populates the variables Requested item number,Description and created on from task table. This is the mail script which is already present:var gr = new GlideRecord("task");gr.get(current.task_id);template.print("<br>");te...
hello, iam unable to create an Ritm Via inbound email action as steps i followed 1. i have created an email distribution group as email xyz@gmail.com 2.And i created an inbound email action using cart Api where below code (function runAction( /*Gli...
Hi Team, I want to apply restriction for assignment group type is "A" and logged in user is member of group. Then he should not able to update 3 fields on SCTASK table. Please suggest.
Hi All, I am trying to fetch the variables and it's values populated while creating record producer in a server script.Using GlideRecord on the Record producer base table is not working. So, I am using GlideRecord on 'sc_multi_row_question_answer' to...
Having a query: If my Discovery schedule is scheduled once a day for scanning the particular network having 10K CI's and and if 10 more CI's got added, will the schedule will scan all 10k +10 CI's or it will can only newly added one.Please suggest.
I was wondering what is best practice or how other organisations manage approval in workflows when the approver is not available to action the approval. Example:Requester logs a catalogue item where they have selected an approver from a reference fie...
I am working on a business requirement where I need to populate Dynamic Ci group value in "Dynamic Ci group" field on the change form.The Dynamic CI group value is fetched by this way1. Open the Affected CI record2. Go to Service Configuration Item A...
Hi, I have a requirement for my custom table to have the copy functionality. When user clicks on "Copy AR Request" button in the form, then it should create a new record and some field values like short description, category fields should populate wi...
HiI have created a VTB there I have given the filter condition is assigned to is dynamic me. But when I click on my name it is not showing the cards which are assigned to me But for one issue I have approached servicenow team there they have created ...
Hi All, I have created a catalog item and would like to make it available which matches the below criteria. If logged in user is Business Service owner, then the catalog item should be available for them.I am trying with the below script. But it is n...
Hi i am trying to get the access token for authorisation to post the rest message , is it possible not to put the client id and password in the script ? tokenRequest.setEndpoint('https://apigtwb2cnp.us.dell.com/auth/oauth/v2/token');tokenRequest.set...
