SLA breach notifications
Hi All, 50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.
Forum Posts
Trying to create an Normal change but it is redirecting me to Expedited change
Hi All,My user is trying to create normal change but when he is requesting for approvals he is getting a popup message that the change does not meet requirements and changing for Expedited change. I have checked his roles, tried created a sample chan...
Resolved! Teams Integration - Hide 'Old desktop Application' button
Hello everyone,Is it possible to hide the Old desktop Application options for the Teams Collaboration Actions?Or at least set the Web client as the default option.
Asset and CI state mismatch
I have over 1000 records in asset table where the asset state is retired and the CI's operational status is operational. Why there is a mismatch between these records ?
Make attachment mandatory when reference field value is selected to "others" in catalog item
Hi,I have a requirement where there is a reference field and has a value "others". When I select "others" from reference field then attachment should become mandatory in catalog item form.Please suggestThanks Pallavi
How to populate the value of Group Managers in list collector in catalog item
Hi Team, We have a variable 'Remove Group Managers' which is a list collector and I want to populate the choices in this variable from the Groups table from Group Manager field.How we can achieve Thanks in Advance
Need a Quality Assurance (QA) solution to to monitor Incident quality. Using Washington DC.
We currently perform QA audits of incidents/agents via SharePoint lists to ensure proper notation, routing, categorization, etc.We score questions and give a percent score and the corresponding letter grade (see below). We want to begin grading inci...
Interactive Filters - Search by name OR email
We're trying to create an Interactive Filter which allows an agent to search by name or email. We have created a filter which references the sys_user table with interactive filter references to Incident > caller_id and Request Item > requested_for.It...
Valid To field not allowed to select from past date on Valid From field
Hi All,Please let me know possible solutions for below requirement and I am trying create UI policy but can't able for this requirement. "Valid To field not allowed to select from past date on Valid From field." Thanks
Need to autopopulate the value in Change Request table based on a reference variable
I have a situation where I need to set a choice field (doesnt have to be a choice, can be free text as well) to yes or no based on which configuration item is chosen. As an example - if someone selects an application that is marked as a SOX Compliant...
auto populate multiple users in a field
Hi experts,We have a requirement to show all the reports of a manager in a question. Not a reference field. All the users must be visible on the field without even selecting(like list collector). Is it feasible?TIA
Can a form variable be added to the available columns on Lists?
Hey guru's, Can anyone tell me if a form variable (or variable set) can be added to the available columns on Lists?And if so, how do I do it? Thanks, Audrey
Ticket Activity Change Notification
Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...
assignment group task is showing empty
HI Community, Im trying to set the catalog task assignment group via flow designer but it is showing as empty value. In portal there is variable named reference number based on the reference number the details will be populated in assignment group va...
What is the Purpose of Roles Field in Service Catalog
"Roles" field does not appear on the form is due to the OOB onload Client script- "Hide roles field". Scenario Tested:Deactivated above client script so that roles field can be visible on form view.Given access to admin only.(Please Check Attached Sc...