Hi @Shantanu_99
Hope this answere is useful to your question,
To make the attachment icon mandatory with a red asterisk based on a choice value in a ServiceNow catalog item, you can use client scripts to validate the attachment requirement.
Steps:
Identify the Choice Field: Determine the field where the user makes a selection that will dictate whether the attachment is required.
Client Script Creation: Create a client script that checks the value of the choice field and adds the mandatory requirement for attachments.
Form Submission Handling: Prevent form submission if the attachment is required but not provided.
You can create a "Catalog Client Script" in ServiceNow with the following script.Assume you have a choice field named u_choice_field and that you want to require an attachment when a specific value (e.g., "Require Attachment") is selected.
Create Client Script:
- Navigate to Service Catalog > Catalog Definitions > Maintain Items.
- Open the catalog item where you want to enforce this rule.
- Scroll to the Catalog Client Scripts related list and click New.
- Choose the Type as "onSubmit".
function onSubmit() {
// Get the value of the choice field
var choiceValue = g_form.getValue('u_choice_field');
// Check if the specific choice value is selected
if (choiceValue === 'Require Attachment') {
// Check if there are any attachments
var attachmentCount = g_form.getAttachmentCount();
// If no attachments, show an error message and prevent submission
if (attachmentCount === 0) {
g_form.showFieldMsg('u_attachment_field', 'An attachment is required when "Require Attachment" is selected.', 'error');
return false;
} else {
g_form.hideFieldMsg('u_attachment_field');
}
}
return true;
}
Regards,
Mule Syam Prasanna
