Update case with case number using inbound action
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3 weeks ago
Working on csm case.
Need to create inbound action to update existing csm case based on below point:
>When sender send new/reply/forward email with case number (eg. CS0000180), then
1. The email should add to the same case as work notes.
2. attachments should add to the same case. And it should not be duplicated.
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3 weeks ago
Hi @Hafsa1
Refer this article to add email to worknotes:
using inbound action for email attachments - ServiceNow Community
-Poonkodi