Update fields on hardware form when assigned to changes

ahmed-24
Tera Contributor

Hello! it's so critical for me this need

I want to know which  OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you

ahmed24_0-1765982334463.png

 

7 REPLIES 7

@Ankur Bawiskar i added the 3 field on the end of this script but it doesn't work

@ahmed-24 

are you sure the assigned to user has cost center, department and company populated in user record?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @ahmed-24,

As @Ankur Bawiskar told the screenshot you provided has OOB fileds, there is no Custom change reflexes can you please provide whole code screenshot where you add your custom fields. so we can examine the code or logic behind.

 

If this resolves your issue, please mark it as Helpful or Accepted and close the discussion.