Update variables on RITM went state updated to closed

[AndrewWrigh]

Hi all

I could do with a some assistance in producing a script,  be it a client or business rule, to update the variables on RITM ticket once the state has been updated to completed. This will be anonymize end user customer data.  So ideally I would envision the process would be for the script look for any RITM record that has a specific short description and a state as closed to update the variables in the editor to a set of asterisk. Thank you.

[AndrewWrigh]

Hi @V V Satyanaraya 

Thanks for the script, I tried this in my instance but unfortunately it didn't produce the desired results, I'll continue to investigate if there are any conflicting scripts already setup in the environment.  

[Ankur Bawiskar]

@AndrewWrigh 

can you explain why you are not using onLoad client script on RITM and check the state and then make those variables readonly

Something like this

function onLoad() {

    if (g_form.getValue('state') == 3) {
        g_form.setReadonly('variables.variableName', true);
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AndrewWrigh]

@Ankur Bawiskar 

Setting the variables to read only will only prevent from being altered in the instance rather than anonymising the data which could be deemed sensitive.

[Ankur Bawiskar]

@AndrewWrigh 

you can hide those variables if it contains sensitive data

If my response helped please mark it correct and close the thread so that it benefits future readers.