URGENT :Calculating Duration of an SCTASK & RITM.

[Mounika B1]

I  want to calculate "duration" for task & RITM"
For incident, we can calculate "duration", but I can't calculate it for task.
If the item is Open:
Display the time elapsed from the request submission date to the current date.
If the item is Closed:
Display the time between the opened date and the closed date.

[Mounika B1]

Hi Ankur,
Thanks for the reply . i will try with that BR.
But that BR won't  work for in progress  I want to calculate the how long the request opened  this one also i want i.e in-progress. Need help on this .
i can see only  the incident table has duration only when state is closed .

[Ankur Bawiskar]

@Mounika B1 

you can have 2 fields for this and then populate them based on state change

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[Mounika B1]

Hi Ankur,
 Thanks for the quick response.
i can see few incident has captured duration for in progress, but i am unable to find BR for that .on which condition was applied. Few has duration few not . if you give me information about this it will be help full in my work.

Thanks,
Mounika B

[Mounika B1]

Hi Ankur,

Can you please guide me How to proceed , is there any OOB BR available .for this .if yes ,please share me the name.

"you can have 2 fields for this and then populate them based on state change"

Do i need to create 2 custom variable  to populate this.

[Mounika B1]

Hi Ankur,

you can have 2 fields for this and then populate them based on state change  means
Do i need to create 2 custom variables. can you please guide me how to proceed. Are is there any script for this.