How to redirect user to a topic using link
Hi Community, How we can redirect user to a virtual agent topic using link ? Thanks,Pooja M
Forum Posts
OKR with ServiceNow
Hi, all! I'm currently working with a customer, using different sharepoint/Power Apps/excel and other 3rd party solutions to manage OKR. They have lisences for CIM - and from what I understand, a combination of idea portal and CIM would pretty much ...
Cancel flow designer from a server side script
Hello experts, Is there a way to cancel a flow designer flow from a server side script running on a RITM. Thanks in advance!
Virtual Agent - Keywords
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic? Thank you!
Flow cannot be cancelled as the context id: fef1a4951bb5b51033ff62cce54bcb64 doesn't exist
Hello Experts, While cancelling a flow designer from a server side script i am getting the following error although the context id does exist.Below is the script i am using: var now_GR = new GlideRecord("sys_flow_context");now_GR.addQuery("source_rec...
OOB EMAIl API (POST) is no longer working without admin id.
Post Vancouver upgrade the OOB EMAIL API is no longer able to POST the email if I am not using a admin account. Error: { "error": { "message": "Operation Failed", "detail": "ACL Exception. Send Failed due to security constraints" }, "st...
Resolved! To check the execution of a RITM
Hello Experts, A RITM can have a workflow or a flow or no flow attached to it. Is there any way we can check via server side script whether the RITM is being triggered by a Workflow or a flow designer flow or normal one(means no flow attached)?
Change Management
Standard Change form changing to Normal Change when saved post entering the details. Investigated all possible areas. Kindly please help with this incident what could be the reason of this behaviour. Attaching the screenshot of change request before ...
Value is not passing on the RITM record using the script below depending on company of user catalog
Hi All, The Requirement is that if a users is from billable company x & y, then the reference variable cost_center_xy should be visible. It should also populate the cost center for the user from the sys_user table. If user is from any other billable...
UI Action
there are two button on incident form one is strike and second is chase out .i want this button to work as when button would be Disabled/Enabled automatically based on Store Opening Times .i am using this script - var hiddenStrike1 = Class.create()...
How to validate the day of the date
In change request form the planned start date and planned end date should fall on Saturday.When user selects the option 'CAB Required', the system allows the planned start and end dates only when any day of the date from planned start to end should b...
Chart groups based on filter expressions
Dear community, I love creating ITSM-reports in ServiceNow and came across a possible feature which I am unsure if it exists or if it's possible to realize. When creating any kind of chart (pie, bar, ...) you can group by the attributes of the table ...
How to add multiple entries (numbers) in MRVS and add to a variable on the Catalog item
Hello, I am trying to take the information from the MRVS ( Final price - Single line text) and copy the data into the Price variable on my Catalog item. If there are multiple Final price items, the Price variable should display only one amount. Ex:MR...
Resolved! When user clicks button in the esc portal it should navigate to mentioned record producer with value
I have a custom create incident button in the esc portal under the knowledge article, on click of that button it should navigate to open an incident record producer along with that it should populate the short_description variable of the record produ...
Resolved! Need to save the data from the response body to one of the field in ServiceNow
Hello Team, Am able to see the response body but I need to fetch particular data from that and should update the field.Please let me know further on this. Thanks.
