User changed the incident state to resolved without filling mandatory fields

[tulasi8]

Hi Community,

User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ?

Regards,

Tulasi.

[tulasi8]

@Ankur Bawiskar assigned to person some x person was updated to resolved

[Ankur Bawiskar]

@tulasi8 

are you able to replicate that in DEV?

Also did you check in PROD around the time when INC was resolved if that OOTB data policy was deactivated?

[tulasi8]

@Ankur Bawiskar ootb was not deactivated at all 

[Ankur Bawiskar]

@tulasi8 

sorry not very sure then,

[Me Being Mustaq]

Hi @tulasi8 ,

Changing form view submits form.

You can write your validation with onsubmit client script so that mandatory fields validation are not skipped.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.

Thanks & Regards,

Mohammed Mustaq Shaik