Book Conference Room EXO (Template) OOB Virtual Agent Topic is not working
Hi team, We published OOB Virtual agent topic, "Book Conference Room EXO (Template)" is not working. Can anyone help me on this. Thanks in advance. Regards,Haseena
Forum Posts
Resolved! In workflow approval will auto reject in 4 business days
Hello, We have a requirement that is in the catalog item workflow the approval will auto reject with in 4 business days.can anyone suggest the script in the workflow. Thanks in advance.
Resolved! Universal Request access_hyperlink
We are planning to move to Universal Requests as the primary ticket type for users.I'm attempting to copy the default access_hyperlink mail script and alter it so that when an incident becomes resolved, the affected user receives a notification about...
How to dot walk approving record in approval table
Hi All, How can we dot-walk and get the assignment group of the ticket in approving field in approval table.Kindly assists. Regards,Karthik
Azure linux catalog item unnecessary version
Hello, Azure linux arm template in servicenow non prod instance got created 3 active versions wheras it should have only 1 active versio, please help with this on high priority
How to hide options in the drop down of "Actions on selected rows"?
Hello! I am looking for a way to hide the "Delete" and "Delete with preview" options from the "Actions on selected rows" section on the "Affected CIs" tab of a normal change when the change is in the Authorize / WIP state. Please suggest any ideas!
Resolved! [Glide Notification Translation] Translation for mail-script-added CC
Hello For some business needs, we have a mail script that adds Contact's email address as CC in some notification Script looks something like that, and works fine : (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
Resolved! How to get On hold reason where incident was on hold and current status is closed
Hi,I received a requirement to create a report to show incidents where incident had/have state on hold with on hold reason.I created a report on incident_metric table but issue is on hold reason is showing empty for closed incidents. Is there any way...
Add 'Update Selected' UI Context Menu to List Choice Action
Hi Team,I have a requirement, I need to add 'Update Selected' UI Context Menu to List Choice Action, if someone has implemented it, could you please help me to achieve it. Regards,Ajay
Hide "Actions" Button from kb_article view
How can I hide the button in the photo below for groups that are not responsible for the KB?I used this <j:if test="${gs.hasRole('itil')}"><j:if test="${showUpdateAction}"> <button id="editArticle" title="${gs.getMessage('Edit content')}" class="btn...
Old notification badge
I want to get the notification badge which are 3 years old. Is it possible to get it?
Extract value from email subject in Flow Designer
Hi how can I extract a part of the email subject en put it in an incident record?
Chat Pop up External Url
Hi All, I am looking for a Portal header Chat pop-up. If I click on the chat pop-up, it has to open a chat window using an external URL. How could we do it? Any ideas, please? Regards, Rushi
Resolved! In the catalog item workflow approval will goes to user selected in the variable
Hello, I have a requirement that is user selected in the catalog item variable(single line text) approval will goes to the person existing in the variable.Please help me to achieve this. Thanks
Resolved! Using UI page in Workspace with UI Action
Hey guys, I need help with figuring this out so I have a UI action which code opens a UI Page in a Modal window. function modalPopUp() { var gm = new GlideModal("x_adab_quality_populate_via_template", false, 600); gm.setTitle("Choose a Templa...
