User Role access

[Ralton Stewart]

Hello All I have VP who needs access to view incidents cases, escalations, dashboards etc. normally roles are granted when you are part of an assignment group is there role that I could grant?

thanks

[kalaiselvi Ravi]

Hi Ralton,

         Please mention what exactly you need to clarify?VP??

You can give them first basic roles like ITIL,any internal roles,then add a person in a specific grp member

[Prince Arora · Accepted solution]

@Ralton Stewart 

I am not getting your complete question but yeah there are two ways to provide access to someone

1) By adding them into a group and provide roles to the group

2) By adding role to the user profile

Typically, the ITIL role is necessary to view incidents, cases, and access dashboards. Initially, you can grant them the ITIL role, and based on specific restrictions or requirements, you can assign additional roles accordingly.

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