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Resolved! Add value of an MRV field

Hello, community! I'm trying to sum variables (Value) within MRV and send that sum to a variable (Sum) outside of MRV. I developed this client script within the record producer, but it's not working:function onChange(control, oldValue, newValue, isLo...

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jkelvynsant by Tera Contributor
  • 448 Views
  • 5 replies
  • 1 helpfuls

SLA schedules - not working as intended

I am not sure if maybe we are using this wrong or thinking about it incorrectly but we have been trying to use SLA schedules on our HR tickets and it. We are using the out of the box ones that are Mon - Fri 8-5 no weekends and excludes holidays and n...

bigbacon by Tera Guru
  • 454 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to enable the Helpful Yes/No button below the articles.

Hi Everyone,The helpful yes/no button below all articles are not available in my instance. Attaching screenshot on what i would like to achieve.I referred some product documentations, and it was mentioned to install the plugin which I already install...

Kvb Kiran by Tera Contributor
  • 740 Views
  • 16 replies
  • 7 helpfuls

Resolved! How to notify users about the network outages

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...

MaitriG by Tera Contributor
  • 542 Views
  • 7 replies
  • 0 helpfuls

Resolved! Assignment Group Already In Use

I am trying to create a new assignment group for our organization.  This assignment group is the first time it was to be used.  Several other assignment groups beginning with the same prefix as the one I am trying to create have been successfully cre...

TcKiddco by Tera Contributor
  • 640 Views
  • 6 replies
  • 3 helpfuls

Custom UI action button in Knowledge Management

I have created the UI action button as close_rejected for Knowledge Mgmt. When the Knowledge Article comes to review for Knowledge Manager and he finds that KA is not good enough so he can reject the article and no one one can action on that.  I have...

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akchauhan by Tera Contributor
  • 509 Views
  • 4 replies
  • 0 helpfuls