Migrate to LLM issue
We are having issue while migrating the NLU topics to LLM , getting stuck at below screen. For example :Copilot Chat ErrorTrouble Connecting to NetworkReport an IncidentThank you for your support. It will be really helpful!
Forum Posts
How to send attachments in the notification in flow desginer
How to send attachments in the notification in flow desginerAdd Products
Resolved! Security Attributes - UserIsAuthenticated
Hi all, I am seeing this Security Attribute while working through my skipped updates for the Washington upgrade. I can't find any breakdown of the Security Attributes - UserIsAuthenticated. I am assuming this just means that the user is signed into...
migration from Jira / Confluence to ServiceNow
Hi All - we are planning to do the migration from JIRA and Confluence to ServiceNow, i would like to know if anyone has completed it in past and any suggestions, lesson learned, how to start and where to start planning it.
Resolved! Notification section is only displayed if the approval is related to a RITM
I have a notification running on sysapproval_approver table. I want to display a section in the email onöy when the approval is related to a RITM. Fields I want to show in the notification:Item (cat_item on RITM)Requested For (requested_for on RITM)a...
How to auto submit record producer without using REST API Explorer
Hi Everyone, I want to auto-submit a Record Producer in ServiceNow without using the REST API Explorer. What are the possible approaches to achieve this? Any suggestions would be appreciated.
Using checklists in task creation
I am working on requirement to create new sc_task from a workflow and have checklists on it. How can I do that? I tried to create a checklist and save it but that is associated with an item. which table holds the template I saved the checklist using ...
sys_user Reference Fields Empty in Service Portal Catalog Items
In the variablesubject_person, the field is supposed to show a list of users according to the query defined in the script (see attachments). Normally, the reference field should display all users matching that logic.Instead, when opening the Catalog ...
Issue with scheduled data import not importing automatically.
A Scheduled Data Import runs successfully when executed manually using Execute Now, but it does not trigger automatically based on the configured schedule. The import is active and scheduled correctly, but no Import Set Runs are created at the schedu...
How to Filter Configuration Item Values Based on Selected Service Offering in Record Producer
Hi Everyone,I have a Record Producer for creating an Incident. In this form, I have two reference fields:Service Offering (service_offering)Configuration Item (cmdb_ci)My requirement is:When the user selects a Service Offering, the Configuration Item...
Enable CSS (customer satisfaction survey) Reminder Notifications via Microsoft Teams channel
“Right now, when an incident is resolved or a request is closed complete, the survey notification is triggered.” Notification content <You have a pending Customer Satisfaction Survey.Please take a moment to complete it — your feedback helps us improv...
Now Assist for ITSM: Transforming IT with Generative AI
What is ‘Now Assist’?Now Assist for ITSM is our generative AI-powered application that enhances our existing industry-leading AI capabilities, which, in combination, elevate the employee experience and accelerate productivity within IT to the next l...
Resolved! Is there any way to change the OOTB incident field type?
Hi everyone,There is a field called "Resolve Time" in the Incident list view, which is currently displayed in seconds with the type is Integer. Is there a way to convert or display it in a date format showing hours, minutes, and seconds instead? When...
Dashboard/Reporting Question
How do I create a report where it counts for both Incidents and Requests assigned to an agent? Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent....
