Hi everyone,While doing final testing in Advanced Work Assignment (AWA), we noticed a new presence status labeled “AI Available.” Our original question didn’t get much traction, so I’m resharing with a bit more context in case others have seen someth...
We are currently on Yokohama and upgrading to Australia soon. We have been asked to remove the tool-tips that seem to pop up when you mouse over anything on the Timesheet Portal and stay popped up for several seconds. They get in the way of filling o...
What tools do I need please in the following scenario: I want to create an AI Agent in the AI Agent Studio that could simply retrieve a list of Incident Numbers meet the following criteria:'created by' value as 'external email''created' in March 202...
In the Continual Improvement Management Module, there is a "base value" field and a "target value" field for a KPI. In addition, when you select PA as the "Success measurement method", an addition field, "Percentage Improvement" is also visible on t...
Hi,Recently, I have tried to integrate ServiceNow with Salesforce using OAuth 2.0. But in the salesforce I can't able to find the New Connected App in the App manager instead there is New External Client App. Even when i click on it is showing that i...
Anyone experienced this? I think I made a mistake when I implemented the Taks 09: Remediate Duplicate.When I try to validate the task, it failed and I cannot do it again because there's no records now in De-duplication Tasks.How can I recover this?
Hi Team,I am trying to create a notification for survey interaction.i have created the survey for interaction ,and now am trying to configure notification for survey in trigger \am unable to fine how to tag interaction table name,i have followed OOB ...
Background: The organization currently utilizes a specific direct-link capability that bypasses automated workflows to connect users immediately with a human agent. To ensure this remains compatible with the "Gold Standard" Employee Center migration ...
Hi Team, We have requirement to create bulk catalog items from excel sheet . anyone already implemented we are looking for valid template on same.Any leads will be appreciated. Thanks
Hi Community,I have requirement to create the test steps for test case withing the workspace. What I have done?I have created custom application, in that created workspace , in the workspace I have added test management table 'sn_test_management_test...
Hi all,I'm building an AI Agent for an HR Welfare Claim automation and need guidance on the Smart Document AI Skill.Use case:When an HR Case with Category = "Welfare Claim" is created, employees attach several supporting documents. One HR Case can co...
I am working on an SOW story and need guidance on configuring the Change Template field. My requirement is to make this field read‑only in the SOW view, while ensuring that it remains editable in the default Change form. Could someone suggest the b...
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
Hi All,We have a reference field( which is associated with "cmn_schedule_span"table ) on Custom table form to select Schedule Entry. When we select the magnifying glass it brings back a list of records as expected, however if you select a name it d...
