Hello experts, I’m currently working with Enhanced Virtual Agent (Now Assist) and facing an issue where the system does not properly recognize conversation closure. As a result, it continues prompting the user instead of ending the conversation grace...
Hello all,I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.It should be visible only when the Incident Priority is P1 or P2.How can we achieve this, and are the...
We have Virtual Agent enabled on multiple portals (sp, csm, business). When I deactivate/hide topics to limit what shows in the SP portal, the change impacts all portals. What is the recommended way to show only a few topics in SP while keeping other...
Hi Community!I am having an issue with the article versions. When I try to view a KB article using "View Article" UI action related to Particular KB, I am not able to view the article version and I am getting it as blank. I have checked the same KB i...
Hello, I have an attachment field on a catalog item that when the attachment has been deleted after being added to the field, an error message should display This worked for a checkbox field...is it possible for an attachment field? This is after th...
I wanted to decrease the font size for the data in simple list in platform analytics dashboards,Is there a option to custom the font size and font style in dashboards or data visualisation?
Good morning, We currently have a search engine powered by AI Search. According to the product information, it includes a simple typo correction feature. However, we haven't found an easy way to fix it unless it involves scripting, and it almost does...
Dear all,I would like to try to use Virtual Agent and Now assist using voice message .In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.Is there such similar thing in service now w...
Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...
Hello everyone, I completed the course Fundamental in SN page and a voucher was shared to be used until 4th March, 2026. Checking the page again, I am unable to see the Voucher page to claim it right now. Please, let me know how to finds the page a...
When you are working on ServiceNow it is really important to have communication between the client and server. This is what makes your applications work well and be easy to use. GlideAjax is a technology that helps with this. It lets the client and s...
Hello,In SOW , i have copy List Bundle SNC, it was working fine , but after cloning from PROD to lower instance , when i am opening List, error is showing "cannot read property sys_id from null". I have attached scrrenshot, does anyone has any idea ...
Overview By default, ServiceNow Knowledge Search in Service Portal uses taxonomy filtering, which limits results to only taxonomy-linked articles.To allow search across the entire Knowledge Base, we modify the Search Source script to ignore taxonomy....
Will AWA work on the old Incidents which were created before AWA was implemented in the system?If not, what possible ways we can configure to handle the old INCs? Please advise.