Hi All,
We now have a regular maintenance schedule in place that tells ServiceNow when maintenance can be done but also we have a freeze / backout schedule in place.
The normal maintenance schedule works just fine but we do not see any result from the Freeze/ Backout schedule.
So when we plan something that should be fine in the regular maintenance schedule but is not okay accord the freeze/ backout schedule we expect to see this when we do a conflict check.
At this moment a message is shown reporting that "Not In Maintenance Window" but he related schedule is the regular maintenance schedule and not the freeze/ backout schedule eventhough it is accoring that schedule.
This is confusing.
is there a relation betwee these two and the regular event is always shown as underwater it is a part of the regular schedule? Or perhaps i miss something and is indeed still the regular schedule and the freeze schedule should be added to the regular schedule (fe under child schedules?)
Please advice!
Many thanks in advance
Kind regards,
Jacob.
