Service catalog request with parallel approvals that need dynamically set the visible variables

[Brett25]

I have a catalog request with multiple parallel approvals, which are assigned to approval groups based upon which check boxes have been checked. 

On the parallel track, I start with an if statement to assign the approval to the correct approval group based upon which checkboxes were selected by the requester. Then I ask for approval. If approved, a catalog task is created and assigned to a fulfillment group to process the request. On that task, I can limit the catalog variables for the fulfillment group processing the request. 

I can not seem to limit the variables (checkboxes) that appear under the approval for the approval group. I have been searching and it has been mentioned that you can limit the fields in the ask for approval flow but I just cant seem to find out how.

[Sujatha V M]

@Brett25  Are you trying to customize the "Approval Summarizer" formatter to display on the respective variables when triggered for approval?

Also, can you share the link where you have read that those fields can be limited in "Ask for Approval" activity?

It will help to analyze more on it. 

[Brett25]

Yes, I am looking at customizing the approval summarizer. I found many responses from a google search without the specifics. Please share how to limit the variables to a specific approver when there are multiple parallel approvals.

[Sujatha V M]

@Brett25 You may need to make use of the UI Macro "approval_variable_summary" for customizations. 

Below option may not be helpful, as it hides the variables globally post submission. 

References : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755691

https://www.servicenow.com/community/developer-forum/approval-summarizer/m-p/1687878/page/2

[Brett25]

Good afternoon,

Unfortunately, that would not work. 

What I need would work as follows:

There are 25 check boxes. Checking a specific box would assign it to a approval group.

I do not want all 25 on the approval summary, but only the ones that the approval group is responsible for. If 4 out of the 25 are the responsibility for approval group 1 then they only see those 4.

This is to avoid confusion.