Hey everyone, We are implementing NLU for our VA bot. We have some issues with concepts of NLU. Please help me understand or guide me on these concepts. 1. Vocabulary and entities : How are these helping model pick the correct intent. What's the flow...
How to grant NON-ITIL user to search for a incident in service portal and read. The incident which are not opened by them. Currently we have this feature only for ITIL users but not able to figure it out how its configured. Changes done so far: 1. ...
My team has monthly tasks for certain applications. I want to see if there is a way to generate a task for each month or quarter. That can also be tied to CI. I want to run a report by CI (business application) to see what monthly tasks go into maint...
Hi Folks , We are trying to change the portal redirection which is available as SP , 1.whenever a User is trying to login without roles Needs to be redirected to Custom Portal called www.testservicenow-com/test 2.Changing the default check box in t...
Hi , When i put some condition in UI action it exceed the limit. What to do in that case
Hello, I have a requirement where I need to get the portal data like url, portal page ID, etc to identify whether I am in a record producer on portal or not. If I am in a record producer then I need to show only 1 option by default. Does anyone know ...
Requirement - When user is mentioned in the worknotes, a notification should be sent out to Mentioned user + 'Assigned to' field. At the moment its being sent only to Mentioned user. For Reference - 'Activity Stream @Mention Email notification' is on...
Hi All,Create a flow for a weekly reminder email to all requested for users who have a request with an outstanding approval.Create weekly reminder to approvers with open ServiceNow request approvals where approval state is "requested". Please sugges...
On an ITSM std instance with VA lite, the VA showed oob topics after the "show me everything" like "talk to live agent" and "status of my ticket", post clone that is all gone and all I see is "no agents available, thanks for using support chat".I ha...
New to scripting and flow designerI coped the script and replaced it with my specific variable from this post : Solved: Generating tasks from a list collector in a Servic... - ServiceNow Community I'm looking to select groups from the list of 'Build/...
Hi All, I am receiving many Errors daily from same Source (com.glide.ui.ServletErrorListener).Message : JavaScript evaluation error on:rep != null && rep != undefined && rep.isReportNotBackwardCompatible()Root cause of JavaScriptException: java.lang....
I have a requirement to sanitize (or outright disable entirely) the emoji options the end user has on display. Is there a way to remove certain/all emojis from the user side? I've got it turned off on the agent side just fine but this being an option...
I have a list in my portal and customized the <data-table> widget and it looks like this.I want to know how should I proceed if I need by clicking this button I should be able to create a record in a table with dynamic values.
I'm trying to create a database view for a variable across 4 intakes forms. One of the variables' type is List Collector while the others are Select Box. Because of the different types, I've been unable to create the database view. Is there any way t...
