ticket raised in correctly
Option to convert one catalogue item/category into another when ticket is raised incorrectly by the user instead of asking user to create separate ticket.
Forum Posts
WorkfLow Studio
Ok im using WorkFlow Studio and im having an issue with displaying values on my RITM Form. So if i fill the Form out correctly with zero issues all filled out variables show up on the Form but if i mess up and choose a different pathway of variables ...
How to edit and resize variables in variable section of record producer
In my requirement, align variables variables and need to add more variables in this section as mentioned below image.just like in this alignment and need to add from site, to site, from campus, to campus these fields need to add in variable section. ...
Trigger survey notification via Virtual Agent Bot in MS Teams
Hello, Does anyone know how to create actionable notification (take survey) in virtual agent via MS Teams? I tried creating new provider notification from asmt_assessment_instance table but I'm having a hard time displaying the survey URL as this is ...
How to Extend the timeout for Risk Assessment in GRC
Hi,We have implemented the Risk Assessment in GRC. We wanted to increase the timeout and also we want to know what is the default timeout in Risk Assessment. Kindly help me on this.
OOTB fields of Incident table
Hi Community,Is there any document that has OOTB columns/fields of incident, like "number, "caller", explained? If yes, please send my way.Thanks in advance
Resolved! RITM Records with Scheduled Jobs and Event
Hi Team, I have one requirement where I need to show the RITMs which are not closed but Related tasks are closed.I need to do this by using scheduled jobs and event.Is it possible to send report of this data using scheduled jobs and event.If yes, How...
keep stable [sys_updated_on] when changing other label
Hi guys! I have a question Is there a way to retain the value of the [sys_updated_on] field only when I update a record by changing the Asset field? If there's a solution, please guide me through it. Thank you!
Request approval in ui action
Hi in my problem form i have added a button called request approval using ui action ,but i need help in the next step where 1. After click it should send request to the approver2.The button should be visible in state fix in progress3.when it gets app...
Custom Field Access Issue in Affected CI(Task_ci) table
Hi Team,We have created a custom choice field created under cmdb_ci and under affected CI (Task_ci) table we have brought the field in the list view using dot walking but when I tried to edit the choices for the custom field I am getting the error "...
how do i get the list collector values in text not in container form
In the image how do i get the list collector values in text not in container form (name of the dashboard is a list collector)
Resolved! schedule job for request item
Hi! i need help ' need to create a schedule job for Request Item: Request for elevator digital sign -that will run every day at 7 AM and will check if the end time for preforming is today, if yes then need to send notification to me.I did it like thi...
Find Out Active RITMs and related tasks are closed using Scheduled jobs
Hi Team, I got one requirement where I need to show the RITMs record, which are not closed but their related Task( sc_task,change or approval etc). are closed.And I have to do this using scheduled jobs.Anyone have any idea on this?
Resolved! Allow snc_external user to make HTTP GET request to download Excel of a table
I have a table widget on the CSM Portal displaying Business Services of the account of the logged in customer. The display of the information is made through a Database View which involve 3 different tables. To export the table data, I use HTTP GET r...
ECC Queue deactiavte
@Sohail Khilji @Ankur Bawiskar @Community Alums @Dr Atul G- LNG or anyone please help me I can see a file import is happening through MID Server I can see the ECC queue with the Topic Javascript Probe the payload is available hence I want to deact...
