My Assist
Has anyone implemented my assist, how is the experience and how much effort it takes?
Forum Posts
How to store multiple value in reference variable
I have created Multi-Row variable set in that I have created the Multiple choice Variable and created Reference variable i.e. "Group". As per selection of the choice, the group is populating in the "Group" variable, but I want multiple selection.Plea...
Help Needed: Show/Hide UI Action Based on Field Value in Associated Table
Hi Everyone,I have a requirement where a UI action should be visible on the Table1 form when the "Candidate Shortlisted" field in Table2 is "Yes", "No", or anything else but not empty. Table2 is associated with Table1 through the "Hiring Process ID" ...
Resolved! How to disable Older version of knowledge article from portal in 'Simple List widget' ?
HI, We have created a custom field 'Popular' in knowledge article form. when ever this field is checked, the article is shown in the portal from the widget 'Simple List'. When the newer version of the article is created, the fields of older version a...
Resolved! Need Assistance with Multiple If Statements
Hello SN Community! I'm trying to script a UI action. Basically we have a user clicking the UI Action to check mandatory fields and send for approval. The script looks like this: if (current.field1 == '') { gs.addInfoMessage("Please populate Field...
Flow Designer - users should be added to those groups if they are not already members
Hi All, When I select 'Add User' from the dropdown menu, and subsequently add one or multiple users in the following field, along with one or multiple groups in the subsequent field, My requirement is that those users should be added to those groups ...
Resolved! Email notification displays sys_id instead of value for referenced fields
Can anyone assist me with getting the fields to display correctly for non-text fields? It looks like it will display correctly only if the field is text but if it's a reference field or a drop down it's not pulling the displayed value for the variabl...
Survey is not triggering after live agent chat on specific topic
I want to trigger a survey after live agent chat but it's not getting triggered i have created a topic in that topic i am using "vaSystem.connectToAgent()" after that i want survey to be triggered for the user.
ServiceNow MS Teams integration
Hello Community!We're looking to integrate SN Virtual Agent with Microsoft Teams to streamline our risk event creation process. Our goal is to leverage the capabilities of SN Virtual Agent within Microsoft Teams to efficiently manage and respond to r...
Teams/Service Now Integration
Hi,we have implemented Teams as additional support channel, so that a chat out of Teams is handled by support agents in Service Now.Unfortunately we have one issue after the other and solving them always takes weeks or months. What experience do you ...
What is the process for Asset Reuse in HAM do we have any solution available OOTB in servicenow?
What is the process for Asset Reuse in HAM do we have any solution available OOTB in ServiceNow? We are looking to maintain the technical specifications(mostly product details like hardware modle, cpu speed) details of assets for reusing the assets. ...
Virtual agent should get Auto- Resolved the incidents.
Virtual agent should get Auto- Resolved the incidentsEx: If printer is not working automatically it should check and give the resolution or it should resolve the issue.
ServiceNow Virtual Agent - Create Incident prebuilt topic block is not working
Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. We have went through and made sure a...
business service restriction
I would like to restrict the "Pack" business service to a certain group.For example, when the applicant is from the "STORE" location, the business service cannot appear for him. I'm using the Vancouver version
Show related task to the ci
Hi there is one OBB ui macro named "show_related_records" which shows all task related that ci.And I have added that ui macro to the attribute. But it is not working the button is not showing up on the incident form which will show all incidents rela...
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