I am planning to conduct the change of the value of the below system property for changing the prevalence of surveys on Virtual Agent. Target system property: com.glide.cs.survey.probabilityIs there any other part that is affected by this change?(e.g...
Hi,Can we restrict Virtual agent to be visible to certain user in Mobile view? if yes, kindly let me know all possibilities.Mobile view is here:Thanks
Hi Community, Need help in Virtual Agent chat header logo background color ,As my chat header log/icon is white color it is not reflecting in chat window. How we can change the header log background color to something apart from white.Thanks in advan...
Hi All,Need a bit of your help, I am currently facing a requirement where I have to change the timeout settings of idle virtual agent chat on the portal that we have created.I changed this system property: com.glide.cs.conversation_idle_timeout and...
Hi,I have a HTML stored in UI script and need to call it in VA Script type output (SinglePartOutMsg). I have created a UI script as follows: in the script I have a variable "renderedCard" where the html is stored. now I need to render this HTML is VA...
Hi,I would like to know if I can disable AI search topic from default Chat setup(Conversation Interface->settings).I've tried to configure the AI search functionality for my CA territory.But, at the last step , when i tried to add bot to the portal ,...
Looking for help in the area of BeyondTrust/Bomgar with ServiceNow. What all live-help / possibilities are there with BeyondTrust Remote Support with ServiceNow, specifically from self-service support porta. What all technical requirements/integratio...
Hi Experts, Can anyone help me in comparing the current topic and the topic returned by the utterance uttered by user.The virtual agent not recommending the same topic if user again utters the same intend .var topicCurrent = JSON.parse(vaVars._topic_...
We would like to prevent VA from creating duplicate incidents if a user reports the same issue they previously reported; and which is still active. VA should allow a user to enter an Issue description and it should let the user know if they have an ...
Hi All,i’m trying to separate closing message of VA chatbot vs liveagent window.I have used a decision to split to branches based on vaSystem.didConnectToLiveAgent().But, I ended up having similar closing block ( both aftef finishing VA chatbot as w...
Hi For Virtual Agent topic to be visible to MS team and other channels is there any configuration we can for visibility instead of writing below script in the topic properties ,Kindly help(function execute() {if(vaContext.portal == 'ITServices' || va...
Hi all, I would like know how a most capacity assignment rule will work in AWA. I want once the interaction is in one agent's queue, and the other agent is available and not in any chat or call the interaction to directly fall in his queue rather tha...
We have ITSM Standard, with that we only have VA lite. I would like to update this opening message to something else since we cannot use the majority of VA. Does anyone know where I can update/edit this message? "Welcome to Now Virtual Agent. I'm he...
Hello everyone, I'm not sure if there's some cache involving in Virtual Agent and some conversations/topics, but I'm noticing some weird behavior.I duplicated the ootb topic "Track Universal Request Status (template)" and made it topic block, called ...
