VA: fallback contextual search opens a catalog item in popup box rather than new tab
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‎05-11-2023 06:58 AM
Hello,
We have a requirement when we add some text in chat bot it will shows the result of catalog item and knowledge bases first it return the AI Search result and its working as expected but after that if I click for I need more help it shows the contextual search result and in that result catalog item is open in the popup window but we need to open that catalog item in new tab window.
Thanks!
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‎05-11-2023 09:58 AM
Hi Akshay,
Make the following property in the sys_properties table false.
Property Name : glide.sc.va.render_type.legacy
Value : false
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‎05-11-2023 10:10 PM
Hello Abhishek,
By making the glide.sc.va.render_type.legacy property value false does not open the catalog item in new tab. it was open the catalog item in popup window. we want to open the catalog item in new tab. currently it is working for first AI search result but not for Fall back Search result.
