VA Search metrics export to excel?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2025 01:19 AM
Hej.
We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which is limited to 5 results per page, only percentage value (not numerical), and ofc this leads to different variations of [greeting] being displayed at the top.
It would be helpful if we could extract the results into Excel, to be able to search and filter. But I'm not sure if this is possible.
Question:
How do we extract the User Search Metrics to Excel?
Is there a way to get more info?
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-10-2025 10:29 PM
Hello @RemiWinther,
-
1. Access VA Analytics:Navigate to the Virtual Agent application in ServiceNow.
-
2. Locate User Search Metrics:Within the VA application, go to "VA Analytics" and then find the "User Search Metrics" section.
-
3. Open the Relevant Report:Find the specific report or list view displaying the VA Search data you want to export.
-
4. Export to Excel:
- Right-click on any of the column headers within the report list.
- Select "Export" from the context menu.
- Choose "Excel" as the export format.
- The system will generate an Excel file containing the data, and you will be prompted to download it
If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.
Thanks & Regards
Abbas Shaik
- Right-click on any of the column headers within the report list.