Hello, I'm trying to restrict all catalog items in Virtual Agent AI search, the criteria is only Knowledge articles must be visible. Is this possible? The default search application is Service Portal default tried to remove Catalog items from Search ...
When any incident will be assign to any particular group the state should automatically changed to "opened".Do we need to write Business rule or Client script? I am new in Servicenow so I get confused between these two,
I have created one Script Include for the dynamic filters. Detail - If the user is from the LOB A, he must be able to see only the records contain LOB A. Filter - LOB = A. If the user is from the LOB B, he must be able to see only the rec...
Hello community, I have an issue when trying to upgrade from a workflow to a flow. I have a workflow currently running on a Catalog Item, which creates some tasks on the RITM and 'drives' it trough different stages defined in the workflow. I've made ...
Hi, I have shared a report with the user but user is not able to view save button on the report. I have shared the report in two instances. In one instance, save button is displayed and in the other, it is not displayed. User is not having report_ad...
Can I do a live project after completing the Servicenow ITSM Course to gain real-time knowledge?
I need to create a scheduled email job that sounds out a report of all the open VITs that are assigned to their group. Our VIT table has thousands of records assigned to multiple different groups. I know how to create a job for one group, but I don't...
The current workflow in-use for our Minor change (Priority = 4 Low) Approval requires 3 level of approvals: peer review -> technical review (assignment group/line manager approval) -> Change management approval. My manager is also a member of the Cha...
Hello, I've seen there are a few articles here about approval reminders. I was able to make it work for changes, but i'm not being able to reference the approver added in a SCTASK as the receiver.For example:- I created an event.- This event triggers...
Hi All, we have requirement where we need to enable a feature after to send the Mass Email Communication.We have ITSM pro license. can someone please help me with how can we enable it and the steps involved in it? Regards,Amit
Hi All, I have a requirement where whenever an RITM is closed with:- Closed Rejected - Closed Skipped - Closed Incomplete Several fields in the RITM remain editable. How do i make these fields not editable?
The current “Search” bar does not instantly suggest items when the user types in letters but rather resolves the item name when most of the word is typed.I have a requirement to Resolve names and suggest items as soon as the letters/text are being ty...
Has anyone implemented my assist, how is the experience and how much effort it takes?
I have created Multi-Row variable set in that I have created the Multiple choice Variable and created Reference variable i.e. "Group". As per selection of the choice, the group is populating in the "Group" variable, but I want multiple selection.Plea...
