Vancouver Virtual Agent Show notification topic

[fsnelder]

We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the accuracy on which it triggers or open the flow. Does anyone experience the same issue, and how did you solve this?

[Rajat21]

com.glide.cs.show_pending_notifications_prompt 

Set the  property value to false

[k_lutz]

Thanks for the information but we are now using the Now Assist agent which has it's own challenges but dropped using the older VA.