We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the accuracy on which it triggers or open the flow. Does anyone experience the same issue, and how did you solve this?
I'm not sure it has fully fixed the issue, but some initial testing seems to suggest that you stop getting prompted to show notifications in the NowAssist in VA if you change scope to 'ITSM Virtual Agent Conversations', go into Flow Designer, and deactivate each of the ITSM Actionable Notification trigger flows
