Virtual Agent Analytics: User Feedback
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‎02-13-2023 11:00 AM
Hello,
Is there a way to change the criteria this graph uses? Right now it's not picking up the data from the Virtual Agent Satisfaction survey. It's picking up the data form Virtual Agent Feedback survey. I'd like to change this.
Thanks.
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‎07-27-2023 09:36 AM
I have the same issue. Did you find any resolution?
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‎07-30-2024 01:36 PM
No and I still have the issue.
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‎07-30-2024 11:21 PM
For using your specific Survey, you will need to create a custom Formula override with Key as Feedback result and deactivate the OOB formula override related to Feedback result.
In your custom Formula override, you can copy rest of the code similar to the OOB one. The only change that you would need to make is to modify the line shown below and replace the existing metric name with your specific metric name whose metric results you want to display on VA dashboard widget 'User Feedback' (as shown below).