Virtual Agent Analytics: User Feedback

Raj64
Tera Guru

Hello,

Is there a way to change the criteria this graph uses? Right now it's not picking up the data from the Virtual Agent Satisfaction survey. It's picking up the data form Virtual Agent Feedback survey. I'd like to change this.

Thanks.

3 REPLIES 3

Tanvi Sharma1
Tera Contributor

I have the same issue. Did you find any resolution?

No and I still have the issue.

Tanvi Sharma1
Tera Contributor

For using your specific Survey, you will need to create a custom Formula override with Key as Feedback result and deactivate the OOB formula override related to Feedback result.

In your custom Formula override, you can copy rest of the code similar to the OOB one. The only change that you would need to make is to modify the line shown below and replace the existing metric name with your specific metric name whose metric results you want to display on VA dashboard widget 'User Feedback' (as shown below).

TanviSharma1_0-1722406425140.png