ITSM Simulator Task

[Madhumati]

Hello Team,

I'm performing the ITSM simulator task: Problem state should be "Pending Change" after creating Normal Change or Emergency change from Problem record.

But error is displayed after change is created from problem record.

I have configure the Problem State choice list and added "Pending Change", value -108 and also added code to Create Normal Change UI Action Script as current.state=108.

Looking forward to your response. 

Thank you.

[Mark Manders · Accepted solution]

Check that UI action script, because your pending change is -108 and you are looking at state=108. That won't work, but I guess that could be a typo.

You will need to check on your state models. You aren't allowed to move from New to Pending Change, means that you should create that possibility. 
There is a PRB mgt State Model in the sys_state_model table. You need to create a new state transition on it.

[Madhumati]

Hi Mark,

I have created new state transition as Pending Change when problem is in New/Root Cause Analysis/Resolved/Closed in Problem Management(Default Flow) State Model. Now it is working successfully.

Thank you for your answer.