virtual agent and service catalog

BhargaviA
Tera Contributor

‎11-22-2025 12:45 AM

We have a variable set for all the catalog items in software category, and we want to make the virtual agent to ask questions dynamically without designing flows and all, but this is feeling impossible, and we know a way to place order using cart API, but that is a manual process. so is there any way that we can make it dynamic.

one more thing I don't know why request catalog item TB is not working. if I use it it shows issues are there in virtual agent chat.

So Is manual way is the only option(using cart api) that is there to order from virtual agent?

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Abbas_5
Tera Sage
Tera Sage

‎11-24-2025 02:00 AM - edited ‎11-24-2025 02:02 AM

Hi @BhargaviA,

Please refer to the link below:
https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-request-catalog-items-in-now-...

https://www.youtube.com/watch?v=PnVCHaQ7sPs

 

If this is helpful, please click the thumbs-up button and accept this solution as the correct answer, referring to it in the future. It will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

How to order a Catalog Item in Virtual Agent in ServiceNow (Best Practice)
How to order a Catalog Item in Virtual Agent in ServiceNow (Best Practice)
youtube.com/watch?v=PnVCHaQ7sPs
I made a video couple of years ago to order a catalog item using my own custom topic. But ServiceNow also has own OOB topic block which can be utilized as well to order the item. Here in this video, we will learn how can we leverage that block and set it up easily. Variables supported: ...
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