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I want to define the order of Virtual Agent Topic detection and AI Search detection.

NatsukiO
Tera Expert

In Virtual Agent, Topic detection seems to be working first.
I would like to receive the AI ​​Search results first.
Is it possible to set something like Order?🙄

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @NatsukiO,

Please refer to the link below:
https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

 

If it is helpful, please hit the thumbs-up button and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik