Virtual Agent Callback feature
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3 weeks ago
I need solution for below scenario..
When no Live Agent is available Virtual Agent User should be able to schedule call or chat back in their preferred time. How to configure and enable these feature in VA?
Note- I know about the "Schedule callback" option under Virtual Agent settings, but I can't see this option.
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3 weeks ago
that would require some of your custom actions in the topic which is assigning agents to the chat
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3 weeks ago
@GlideFather
Thanks for your response. Could you please elaborate on what kind of custom actions need to be created in the assigned topic? Also, I am aware of the Schedule Callback option under Virtual Agent settings, but this option is not visible in my environment. Could you please confirm whether this feature is available out of the box or if it always requires a custom implementation (like a dedicated topic)?
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3 weeks ago
@surabhigupt I'm not aware of any OOB feature like this, that's why it needs to be created š
/* If my response wasnāt a total disaster āļø ā drop a Kudos or Accept as Solution ā āļø Cheers! */
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3 weeks ago
okay, so can you please explain what exactly I need to create to implement/achieve this?
