Want to send Email Notification every hour after P1 Incident creation until Incident is resolved. after 8th hour wants to add one more recipient for escalation.kindly suggest how to achieve this.Thanks in Advance.
Hi Everyone,There is two table --A & B Under table A:- Account, Business Id field is thereUnder table B:- Account field is only there..I have created the "business Id" field in table B as reference type.Use Case: When the account in table B is same a...
Send notification whenever attachment is attached to incident. @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
I have an email notification going out for a 1-10 Satisfaction Survey based off an Incident. The initial email has the Incident information utilizing triggerID field to show short description and Incident number. If this survey scores 5 or below, I h...
How do I achieve so that when a user closes a task record, that his/her name gets assigned automatically in the 'Assigned to' field?
I am new to ATF in ServiceNow. I need help on how to fill the Change Risk Assessment form using ATF. I am trying to use Set Component Value , but it's not working.
Hi experts,We have a record producer, which submits a HR case. All varibles have been populated to HR case description and HR service is also mapped. This was working fine and moved to UAT.After UAT testing, we made some enhancement changes in dev. N...
I have a catalog item in global scope & i have created a flow for it which is also in global scope now i need to put them into a scoped app how can i achieve this asking this coz i need to do this for all the existing items & flows as well is there a...
I am thinking of creating a new CAB Approval group to define CAB approvals.When creating a group, are there any rules regarding the name?For example, starting with CAB.Please let me know if you have any.
The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
team am importing a file to customer project table and all the Rows are ok but for few rows i get this error : Operation against file 'customer_project' was aborted by Business Rule 'Sync Approved,Plannned & Constrain Dates^<sysid>'. Business Rule S...
If the End User connects to the Live Agent and end the cnversation the interaction state changes to Closed Complete. This is OOTB behaviour . But my requirement is after the End user ends the conversation only the conversation should get closed but t...
Hello,I'd like to include Resolution Notes for Resolved/Closed Incidents on the client portal. Currently (OOB) users can see this Additional Comments history but not the Resolution Notes for a closed Incident. Is there a recommended (best-practice) w...
Please provide the steps to open the SP page and get screenshots on a monthly basis the final screenshot should sent to my manager
Hi Team,I need to create table for user details. Like I want to provide full data of user, they group and respective role information.I have created database view, but exact data is not appearing.Please help me to figure it out or provide some ideas ...
