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Virtual agent | Ticket status

Hi All , we implementing VA for our client and in the Ticket status module we are getting RITMs in Closed Complete state as well, How can we configure in such a way that only work in progress state RITMs are shown in Virtual agent. Thanks in Advance,...

subin p s by Tera Contributor
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  • 2 replies
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Resolved! Copy attachment from RITM returns erro

Hello, I have trouble setting up a flow that will send an email using the Send Email action that will contain the attachment(s) that the user has uploaded in the form submission process. My flow is this:  And the look up Attachment action is a bit hi...

StergiosStergi_1-1699607698002.png StergiosStergi_2-1699607753473.png StergiosStergi_3-1699607806633.png

Hello, I am utilizing event management. I

I would like to bulk update event records using the Mutiupleupdate(); method.would like to bulk update event records using the Mutiupleupdate(); method.However, after trying the Mutiupleupdate(); method in the background script, I was unable to perfo...

Resolved! How to automatically export large amounts of data

I want to export the records created that day from a table to a local terminal.Note that MidServer is not available.If I want to export 100000 records without raising the export limit from the default setting, what is the best way to accomplish this?...

kaka_1234 by Tera Contributor
  • 682 Views
  • 1 replies
  • 0 helpfuls

Bug v Defect v Demand

Hi all, How do you approach Bugs v Defects v Demand? In other words, what applications and modules do you use to log and track through their lifecycle?

Alayna Cohn1 by Tera Contributor
  • 1975 Views
  • 3 replies
  • 6 helpfuls