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Virtual Agent Chatbot Setting in Service Portal

rachna56
Tera Contributor

‎12-15-2023 02:04 AM

Hi I am not getting why my chat option where user should type in input is appearing as disabled and its not going to my active published topic. what am I doing wrong

 

I am not even seeing "show me everything" test message

 

rachna56_0-1702634621744.png

 

 

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Community Alums
Not applicable

‎12-15-2023 03:31 AM

Hi @rachna56 ,

Please follow the KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304

 

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