Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Service Ops Workspace

I can rearrange the fields using the form layout, but in the Service Operations Workspace, the 'Short Description' and 'Description' fields always appear first. I want the 'Number' and 'Caller' fields to appear at the top instead. 

Resolved! CIS-ITSM Doubts

Your customer complains that when their users clickon the Configuration Item magnifier from the Incidentform, that they are overwhelmed by the volume ofCIs to choose from. They want to exclude certaintypes of CIs from the CI lists on the Incident. Pr...

SumartyaS by Tera Contributor
  • 475 Views
  • 1 replies
  • 1 helpfuls

Resolved! CIS-ITSM Doubts

Roles control which users can perform which actionson a change record. What are actions, which cannotbe performed by anyone, even an administrator?(Choose two.)A. Update Change Type on an existing change recordB. Delete a Change recordC. Delete a Sta...

SumartyaS by Tera Contributor
  • 690 Views
  • 2 replies
  • 0 helpfuls

Resolved! CIS-ITSM Doubts

On a Change Approval Definition record, what doesthe 'wait for' condition define?A. Whether the change approval is sent to an individualuser or a groupB. The state the change must be in before the approvalnotifications can be sentC. The number or per...

SumartyaS by Tera Contributor
  • 353 Views
  • 1 replies
  • 1 helpfuls

Performance indicator time series type

Hello Everyone,         I have one requirement. in the performance analytics indicators suppose if i select date range option is 3 month it shows the 3 months data only. but as of now it shows the 4 months data. like below image. But my client deffin...

Manohararuna_0-1749805395806.png

Virtual agent flow is not behaving as expected.

Hello, I followed this link: https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-ai-search-topic-block/m-p/2963087#M8763 My scenario is after following the steps in this link I was able to change the 'I need more help...' to 'Show ...

Abeer-khan by Tera Guru
  • 696 Views
  • 2 replies
  • 0 helpfuls