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Mass Closure - Problem Tickets

I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...

Resolved! Prepopulate assets for user

I am redoing our exit alert and have the following in place right now Computer(s) assignedThis looks at the cmdb_ci_computer table for assets assigned to the user and is a list collector.What I want to know, is it possible that I just autopopulate th...

Application Picker-

1) am unable to set the visibility of application picker from zurich upgrade.  Preferences --? developer is missing2) Many users now do not see that anymore. is there any access restriction?

Priya123 by Tera Contributor
  • 919 Views
  • 5 replies
  • 1 helpfuls

Optimization of Virtual Agent timer

Hi Community, Good day. I am new to ServiceNow Virtual Agent and currently working on a chatbot. I have noticed that when a user selects an option in the chatbot (for example: Intune, Oracle, or similar choices), there is a delay of around 5 seconds ...

DevYadav by Tera Contributor
  • 834 Views
  • 1 replies
  • 0 helpfuls

Resolved! Change field label dynamically on a List View

Hello,I'm writing an onLoad client script to change field labels on a table dynamically based on the current domain (since adding the domain field to the field labels table didn't really work) and I've used the "g_form.setLabelOf()" function to chang...

Resolved! Cancel Changes Using Flow designer

Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...

El Cuchi by Tera Guru
  • 1530 Views
  • 5 replies
  • 1 helpfuls

Extend dmn_demand table to Task

Hello,Can someone please tell me how I can extend dmn_demand table to task. In the list view as shown below, the ACL prevents it to be updated. With in the table record, extends table field is hidden. TIA   

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Snow Angel by Tera Expert
  • 1490 Views
  • 5 replies
  • 2 helpfuls

How to disable Mobile UI and redirect user to ESC

 Somehow, an end user got redirected to the mobile UI on this link:   yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled   -Value : 'False'Created sy...

How to override a function from protected script include

How can I override a function from a protected Script Include?The Script Include is protected, and the function I want to change calls a private method.I need to modify the behavior of that private method — is this possible, and how can it be done?

armanoj by Mega Sage
  • 660 Views
  • 3 replies
  • 0 helpfuls