start date end date
I would like to implement a restriction where the end date cannot be selected beyond one month from the start date
Forum Posts
Difference between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Porta
I am bit confused between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal widget, and which one i use. Please help me.
update work notes when a field value is changes
hello, is it possible to update work note whenever a field value is changes without using business rules ? thank you
No readable comment only on one incident
Hi, has anyone seen this issue before?The comments field is missing, and I am receiving the following messages only on one incident:Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is nu...
Resolved! Chat Summarization Not Working for Now Mobile
I have Virtual Agent configured in my client instance, and chat summarization is working as expected after handover to a live agent. This was my reference articlehttps://www.servicenow.com/community/itsm-articles/install-and-configure-chat-summariza...
How to add additional information below the submit button of the catalog form in service portal
Hi, I have a requirement to add some additional information below the submit button on the catalog form on the service portal (see the image) : is it possible to add any information there? If so, could someone suggest a solution how to implement thi...
PA : breakdown need to add in different table
how do i add a breakdown source which is present in Project table and its need to be add to demand indicator ?
Digital Portfolio Management plugin impact in ITSM forms
We recently installed the 'sn_dpm' plugin in a customer instance. It caused the access restriction to service & service offering field in incident, problem, change forms for users having 'itil' role. On investigation we found that the plugin install...
Resolved! Populate RITM variable value on the basis of RITM IN alm_consumable table
There is a field in alm_consumable table named 'request line' which is a reference field from RITM table.Now the demand is if someone choose the RITM in request line field that the Ritm field value Location and Assigned too should be auto populated ...
Service Operation Workspace missing ADD buttons for related records
Hi team, I am unable to pull ADD button on Service OPeration Workspace for related record. It showed up once or twice but when I refreshed the form it diaaspeared again.Action Assignment is enabled for "Add child incidents to incident". please let me...
On-Call escalation Issue
Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. But when i create a incident my workflow will start in between if i change the Priority to(P3/P4) i still see escalati...
We need to stop updating the computer records when the state is in retired state
HI Community, I have a requirement, "Stop updating any attributes for the computers in disabled state to in retired OU"We need to stop updating the computer records when the state is in retired state... we are using a robust transform map and the dat...
Resolved! pass an catalog item values in notifications in a subject
Hi here i am passing catalog item variables in the notification like - but its not reflecting back as seen above notification is mentioned above buts its not reflecting what wrong am i doing here .. thankss
Change work stat date and Work End Date auto populate
Hello Everyone, I have once requirement Work start date(time at set the Change request set to In-progress) be set automatically when the change request state moves to the implementation state, and should the work end date be set when the chan...
How to remove factor comments in advanced risk assessment
Hi,Can you anyone please suggest, how to remove the add comment that comes as part of every factor that is created in advanced risk assessment?
