virtual agent greeting message - Display based on scheduled time

[sathishakumara]

Hi Everyone,

We have already configured a greeting message for virtual agent chat window. But Now we need to display a welcome message based on business hours and non-business hours. We are using lite version of the virtual agent chat and Right now welcome message displayed using system messages key "Hi, I'm your Virtual Agent. Let me know how I can help you today." 

Can anyone tell me -  How to configure different welcome message based on business hours (8AM to 5pM) and Non-Business hours. 

[Huynh Loc · Accepted solution]

Hi @sathishakumara ,
Please refer to these links to get the answer for this question:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2218421
https://www.servicenow.com/community/itsm-forum/business-hour-for-virtual-agent/m-p/232855

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[sathishakumara]

This solution helped me to resolve my issue.