Virtual agent has created duplicate interaction

shaa066
Tera Contributor

‎10-22-2025 03:22 AM

Virtual agent has created duplicate interactions for a particular user, what can be the reason?

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SufiyanMurshad
Tera Contributor

‎10-22-2025 04:35 AM

Hi @shaa066 ,

Duplicates happen when Virtual Agent can’t detect that an existing chat session is still active — so it starts another one instead of continuing the same conversation.


Please mark my answer is correct/helpful .

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shaa066
Tera Contributor
In response to SufiyanMurshad

‎10-22-2025 07:59 AM

can we reproduce this issue ?

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