Hello All, I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there a...
Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Situation:I have an order guide that contains a variable set. In that variable set is a variable named ‘employee_type’. That variable is a select box that contains several choices. One of the choices is ‘USDH’. I want to hide that option from the dro...
Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...
i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structu...
Hello Team, I have Requirement to visible password for user of sys_user table . I have Written Background script . var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", '4b663359db2ae20050abf2adbf9619bb');gr.query();if (gr.next()){gs.print(gr....
Hi all,Currently I'm working on the Virtual Agent, I need to add more details for the conversation between users and VAs before handing over to a real representative. Here is the processing:After user type the query, I will make api calls to some end...
I have 100 users who need to be moved to Group A from Group B. They also need to be removed from Group A using a background script. Thank you
Hi,I created a email notification to trigger when approval is inserted in approval table for service offering. while previewing notification it is displaying fine but notification is not triggering and can't see in email. Approvers has their email id...
How to populate email ID for logged in user with client script. I need to auto populate email ID in Catalog ITEM field. ThanksAshok
Hi All,I have created a custom UI Policy with execution order 200 and there is also an ootb UI Policy with execution order 100 and which execute on the same field.First Custom Ui policy is running on that field and after ootb is overriding the same f...
Hello all,I am rewriting the Fallback Topic for our organization, and listening in on the webinar from 7/5/2023 titled "Conversational Interfaces Academy: Improve the Virtual Agent fallback experience for better service". In this webinar, Tricia show...
Hi, Attach completed SLA directly to the incident using retroactive start time will calculate. for EX: incident is created on 16:30, after 30 mins assignment group changes then SLA should attach and stage is complete and Business elapsed time is 30 m...
