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Ms teams chat option features

i have integrated the Ms teams chat to ServiceNow, can you please help me on the below question -->chat pop options, when end user initiate the chat, chat invite option is going to the only available  single agent only not for the every every agent. ...

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Virtual agent (chat bot) on Ms teams

Hi All, Once incident is closed survey notification will trigger to user(caller) email, in the same way.As soon as incident is closed survey notification should trigger in msteam (chat bot) for caller. kindly help to configure this setup.

Mahesh4 by Tera Contributor
  • 540 Views
  • 2 replies
  • 2 helpfuls

comment inserted by assigned to

Hello! I have a notification that I do when the assigned to adds a comment, so it should show the last comment he wrote and I need to make a glideRecord maul script for it. I made a function for it, but it doesn't work. Can someone help me write a sc...

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Resolved! TypeError: Cannot read properties of null (reading 'rows')

Hello!  I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...

L_Leggett by Tera Contributor
  • 7117 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is it possible to use AWA on Alert table (none-task tables)

Hello, we are currently implementing Advanced Work Assignment module for a customer. Their requirement is to use the tool for assigning Incidents, and Alerts coming from Event Management. However, em_alert table is not a Task-based table, and thus it...

PavelP by Mega Sage
  • 906 Views
  • 2 replies
  • 0 helpfuls

Add date in scheduled reports.

Hello,I have a requirement for adding date in subject in scheduled report, how to add some dates?Example subject: ServiceNow Dump | (<from date> to <to date>)

Community Alums by Community Alums  
  • 1218 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need help on custom reference table

Hello everyoneI created the form and I have a field that has reference table.So each time i click on the magnifying glass to select the item from the course name list, it comes back to me as "Created 2023-12-16 23:48:25"or the sys_id. I'm not sure wh...

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huyjor by Tera Contributor
  • 545 Views
  • 1 replies
  • 0 helpfuls