Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Virtual agent has created duplicate interaction

shaa066
Tera Contributor

a month ago

Virtual agent has created duplicate interactions for a particular user, what can be the reason?

0 Helpfuls
  • 202 Views
2 REPLIES 2

SufiyanMurshad
Tera Contributor

a month ago

Hi @shaa066 ,

Duplicates happen when Virtual Agent can’t detect that an existing chat session is still active — so it starts another one instead of continuing the same conversation.


Please mark my answer is correct/helpful .

0 Helpfuls

shaa066
Tera Contributor
In response to SufiyanMurshad

a month ago

can we reproduce this issue ?

0 Helpfuls