Virtual Agent - How to edit the header of the chat bot after connecting to Live Agent.

Sujatha V M · ‎09-27-2024

Hi Team,

Before connecting to the Live Agent the header appears as,

After connecting to Live Agent, the header appears as

I would like to display it as "Chatting with" +Live Agent Name

Can someone guide on it? I have understood it retrieves the details from Live profile but is it possible to append it with a text using any existing property?

@Mark Roethof @Dr Atul G- LNG @Ankur Bawiskar : Requesting to share your comments or any help is appreciated on this.

Already referred :

https://www.servicenow.com/community/itsm-forum/unable-to-modify-virtual-agent-chat-header-title-fon...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829211

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

Dr Atul G- LNG · ‎09-27-2024

Sorry @Sujatha V M I did not work on this. @Sandeep Rajput @AshishKM any thoughts

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Mark Roethof · ‎09-27-2024

Hi there,

No such is not possible.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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