Unable to modify virtual agent Chat Header title font through css added in Theme style sheet

[uha]

Hi,

I am trying to add some extra features to our 'virtual agent chat header title' through css .I tried using the below script in the Theme record style sheet of portal.But I am unable to do the modifications. can any one suggest how can I achieve this?we enable virtual agent through Agent chat.

.sn-cs-header .chat-title .recipient-title h1{

font-family: emoji;
font-size: 16px;
font-weight: 700;
line-height: 20px;

}

Regards,

Priya.

[Mark Roethof]

Hi there,

That's correct, you can't influence this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Gokul Janardana]

Hello,

Unfortunately, ServiceNow is not providing us an option to make changes through CSS for Virtual Agent. We can only make changes to the OOB branding options which is given by Service Now.

I have submitted an idea in the idea portal regarding this, please upvote the idea and let's hope they will come up with something in the future releases.

View Idea Page - ServiceNow Community

If my answer helped you, please mark it as helpful.

[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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