Virtual Agent Integration – Action Execution and Status Code Check
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2025 03:18 AM
I’ve created an action in Flow Designer and integrated it into the Virtual Agent using the Action Utility.
- The action has an output defined, and I can see the same reflected in the Virtual Agent output mapping.
- When testing directly in Flow Designer, the action executes as expected, and the API returns the correct response.
- However, when triggering the flow through the Virtual Agent, I’m unsure whether the action is actually being executed.
- I’ve also added a decision logic based on the status code, but it doesn't seem to follow the expected path to the respective nodes.
I would like to get some clarity on the following:
1. How can I confirm if the action is being executed when triggered via the Virtual Agent?
2. Is there a way to view the action's status code or execution logs specifically within the Virtual Agent context?
