short cut for display backend values on form in servicenow ?

Embedded hyperlinks in Close Notes

Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...

see all the related CI records for the user

As a Service Desk Tech from the call screen we would like to see all the related CI records for the user.  This would be helpful for both Incident and Service Request because it allows the tech to see what is already assigned to the user.

Service Portal: How to expand first item in Order Guide accordion?

In the order guide I would like to expand only the first item.If I follow this guide I am able to get the last item to be expanded automatically:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168Thanks to this line in the ...

How to display "country" field value from cmn_location table in custom field of "LIST" type?

How to modify the discovery pattern to make sure BGP routing tables data fetched for particular IP.

I enabled the bgp routing table glide record to true in system properties of service now.I want to fetch the bgp routing table data only for the subnetmask 255.255.255.255 and the ip address starts with 10.x.x.x.can anyone help me how I can add this ...

After doing switch discovery the network adapter shows the same mac address for all the interfaces

After doing switch discovery the network adapter shows the same mac address for all the interfaces, is this right ? why this is discovering the same mac address for all interfaces.

make number filed clickable on report

Hi All, I have created a report on enhancement table and i wanted to make number clickable, so if someone clicks on the number it should rout to the form. Regards 

Restrict the display of topics.

I want to control which Topics are displayed per portal.I have a context variable called liveagent_portal that I think I can use, but I don't know how to do it.If anyone has any insight, please let me know.

Converting Chatbot to Virtual Agent

Is it possible to convert an existing implementation of Chatbot to Virtual Agent or is it better to just do a fresh implementation of Virtual Agent?Thanks,AJ

Notification not sending for all the case records.

Hi Team,below the scheduled job I created for notification to send in advanced for given interval time when the certificate is getting expired. Here, for example if i have 4 certificate to be expired in 15days and 30 days then for 1 record alone this...

Export large amounts of data in Excel.

ボタンを押すことで、UI アクションを作成し、Excel でリストを抽出できます。Excelの抽出回数の上限は10,000ですが、それ以上の抽出ができるようにしたいです。プロパティの設定を変更せずにスクリプトで上限を設定できますか? 

Employee Center - need to create my active items need to add incident count details and need redire

Hi All, I need to create the active items.Below the widget where it show the incident record , it need to redirect to specific my to do area. e