Hello folks,I have a requirement of changing a choice field type to a multiple selection on a Change request field.So what I have seen, it's not possible unless in Catalog Item with list collector or in Change, but using list type and customise a tab...
Hi All, All of a sudden im getting "Access to this content denied based on report_view field ACLs." in configure function field in the reports. I found few ACLs blocking and de activated it but still showing same error . Found one error in debugging....
We have set up the VA & Teams integration and this works for 3 users. Other users with the same Teams app permissions are getting : The 3 that do work were setup a week or so ago as pilot users. The others were granted Teams permissions to see the ap...
Hello,I have 5 mandatory variables that only the tech should fill in once the auto-generated SCTASK is assigned to the group.However, the SCTASK cannot be assigned-to a tech until all mandatory fields are completed. Any ideas how to make those vari...
How to configure custom chatbot (virtual agent) for custom portal in Vancouver release from scratch?Please propose solution from the scratch or give some needful steps. Yours reply will be appreciated.Thanks
Hello Experts,I have a Use Case: I have a list of RITM numbers. For these RITM numbers, the approval is pending from a long period of time i.e the state is in' requested 'in the sys approval table for a long time. I need to write a script so that i c...
When Users trying to raise incident through Interaction and then Configuration item field taking 1,2 minutes to populate on form level.What could be the possible reason for this slowness issue?
Hi Team, "u_solution" is a field in child table"sn_ind_tmt_orm_order_line_item" is the child table is in scope 'abc'"u_temp_solution" is a field on parent table"sn_csm_om_order_line_item" is parent table for reference which is in scope 'xyz' I have ...
Hi All,I am having a datetime field in servicenow with the name "issue_first_occur". I tried with below script, but it is not working. Please help me with the script that when someone selects the date in future, the script shouldnot accept itI create...
Hi Everyone,In the Service portal, we are having OOTB Widget--"SC Category Page"By default it is showing the 9 catalog item in SP portal. I need to change to 6 catalog item. So, where I need to make the changes. Thanks in Advance!!
Hi Team,We have a child table "sn_ind_tmt_orm_order_line_item" with column as 'u_solution' ,its a string field and a parent table 'sn_csm_om_order_line_item' with column as 'temp_solution', its also a string field.Now the requirement is to Delete the...
Hi Everyone,In my scenario when a interaction is created via email then, in interaction under email tab I need that the particularemail to be present there, but as of now it is not there.
Hi team, We published OOB Virtual agent topic, "Book Conference Room EXO (Template)" is not working. Can anyone help me on this. Thanks in advance. Regards,Haseena
Hello, We have a requirement that is in the catalog item workflow the approval will auto reject with in 4 business days.can anyone suggest the script in the workflow. Thanks in advance.
We are planning to move to Universal Requests as the primary ticket type for users.I'm attempting to copy the default access_hyperlink mail script and alter it so that when an incident becomes resolved, the affected user receives a notification about...
