on-call workflow
I have used "On-Call: Assign by Acknowledgement" workflow for on-call schedule, I got notification like below..and I replied with ACC in the body but the ticket is not assigned to that user.please help here thanks in advance.
Forum Posts
Resolved! How to Automatically pop up the Virtual Agent Chat window on CSM Portal ?
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
Ticket page modification on Service Portal to not include checkbox type variables
Hi All, There is a ticket page which contains a widget to display the variables on the right side of the bootstrap column when any catalog item is submitted from Portal.I noticed that it displays other variables too which were not part of the selecti...
Implement user criteria using scripts
I am trying to control the display of catalog items on the portal screen.I would like to display them only to users who meet the following conditions.・The company information of the logged-in user must be A or B.・If the logged-in user's company infor...
Virtual Agent
We have integrated virtual Agent with Slack, and as we can see in the screenshot, we need to remove the Live Agent" option. We tried removing the subtopic, changing it to greetings, and making Live agent support from the topic "Is topic visible" & "I...
Resolved! i have a different user name in the ritm request for requested for field
i followed the article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852249 1. Add a new custom 'Requested For' [u_requested_for] field to the 'sc_req_item' table.2. Add a variable['requested_for'] at the item level to cap...
How to show outage notifications over Virtual agent Bot
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Create Incident when Mail is received and push mail details in Incident
Hello All,A tool is sending mail (EML extension file) which has details of the ticket as shown in Image1.My task is:1. To create an incident as soon as the mail is received.2. To put the hostname and description content from Mail to Incident's CI Nam...
Routing to you live agent
Hi All,In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop. C...
Regard script
There exists 3 groups : TEST.GRP1, TEST.GRP2, TEST.GRP3. Whenever the Group manager of these groups is updated (even from NULL), add all those updated users (managers) in a new group TEST.MGR_GRP
Install DemoHub in PDI
Hello Team, is there any way to install DemoHub in PDI?Thanks in advance.
Resolved! Scripted Rest message Get menthod not getting HTML field type value
Hi All, I am developing a scripted Rest message Get method, to get the KBs. Here I am not able to get HTML-type fields. Can someone help me to get HTML in the get method? (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response)...
Resolved! Stop Case Transfer Notification
Hi Folks,I need some suggestion/solution on below scenario , however this is OOTB behavior but I need to bypass this notification.When HR case is transferred with new case number , system should not trigger transfer case notification as below Since a...
HTML field data need's to convert Text format
Hi All, I have written scripted rest, Get method. I am getting HTML data. I need to convert to Text. (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var val = []; // implement resource here// var gr= new Glid...
Show attachment in a public widget
Hello everyone! I have a public page and a public widget in the widget I wanna show an attachment (image / Avatar) coming from this "https://Myinstance.service-now.com/sys_attachment.do?sys_id=0b47d75c8798d11066ebea8bbbbb3557" When I view it as a no...
