Adding search functionality for category in the incident form

[sudhakar kondap]

Can we add  search functionality for category in the incident form, as it is choice field I don't think so , if it is possible can anyone guide me - aim is to get category sort  For example  if we provide software in the search(if configured) if we have  three choices  containing software will sort and visible

[Shivalika]

Hello @sudhakar kondap 

I think you mean "sub-category" field right ? Like in the category you choose - "Software" then in subcategory it should be reference field ?

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Shivalika 

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[sudhakar kondap]

if we drop down category we will find choices above the choices i need a search functionality , will it be possible?

[Shivalika]

Hello @sudhakar kondap  

I just checked in OOB this is configured as "String" field. So, you will first need to replace all the existing values as "sys_id" and then it will allow to convert to "Reference" 

After that, converting to reference is possible - yes. 

Reference table will be "sys_choice" and condition will be as shown in below image - 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Vasantharajan N · Accepted solution]

@sudhakar kondap - You can add the is_searchable_choice=true attribute to the sys_dictionary of the category.

Note: This will become a customization of the OOTB dictionary entry. 

Result