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Virtual agent integration slack

Yogita11_
Tera Contributor

‎01-02-2024 10:47 PM

Hello Everyone,

 

We need to send the incident details to the user on Slack via the virtual agent bot, and the user will respond (for example, he needs to update something in that incident via that bot). Does anyone did like this setup?

 

Thanks

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abbasshaik4
Tera Sage

‎01-03-2024 09:16 PM

Hello @Yogita11_,
Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864603#:~:text=Procedure%3A,....

 

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

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