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How to add mrvs variable in catalog task

I have a Multi Row variable set which has some variables in it. The mrvs has a variable instructions. I want to display this instructions variable in every catalog task created in the ritm. Also I am using workflow.How to do thisNote - We cannot make...

SHALIKAS by Tera Guru
  • 273 Views
  • 3 replies
  • 1 helpfuls

virtual agent and teams integration security

Hi,we are trying to integrate ServiceNow virtual agent with Microsoft. wanted to understand the architecture of integration and how the security component works?what level of security/what layer of security rules works?how the authentication works? i...

Resolved! Checklist Configuration

Where to find the saved checklist item? Under which table the checklist templates gets saved? Can this be reused liked the assessment and survey?

vs00884087 by Tera Contributor
  • 335 Views
  • 2 replies
  • 1 helpfuls

Service Ops Workspace

I can rearrange the fields using the form layout, but in the Service Operations Workspace, the 'Short Description' and 'Description' fields always appear first. I want the 'Number' and 'Caller' fields to appear at the top instead. 

Resolved! CIS-ITSM Doubts

Your customer complains that when their users clickon the Configuration Item magnifier from the Incidentform, that they are overwhelmed by the volume ofCIs to choose from. They want to exclude certaintypes of CIs from the CI lists on the Incident. Pr...

SumartyaS by Tera Contributor
  • 579 Views
  • 1 replies
  • 1 helpfuls