CAD

Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)A. The user has one of the roles specified in the Required roles related list.B. Scripts configured in the Access Control must evaluate to tr...

Set up delegated development for OOB product

I know it is possible to set delegated developers who can work inside an application scope without admin access, but I wonder how this is set up for OOB ServiceNow products. As I follow the steps as outlined in Delegated development and deployment, t...

ESC Catalog Item: Download template + upload Excel with inline validation

Hi Community,I’m building an Employee Center (ESC) Catalog Item with this flow:User downloads an Excel template.User uploads the completed Excel.On upload, the system validates every required column and value (types, mandatory fields, allowed lists)....

What is the performance impact of activating platform analytics plugins on service now instance?

I was going through the documentation of platform analytics but couldn't find anything relevant performance impact of activating platform analytics on a service now instance on customer's end? Does the instance goes slow or any other impact?

Notification keeps triggering even when condition is not met

 Hi Everyone, We have an email notification with the condition as seen on the screenshot, we are currently experiencing an issue where this email keeps on getting triggered and sent out whenever there are updates on state of the ticket (in progress t...

Virtual Agent / Agent workspace - Link pasted in the chat looks white

Hello fam! The link pasted in the Virtual Agent chat window looks white and is unreadable.Any ideas on how we can change the font color?  

sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

'Request' and 'Requested For' fields are empty for some of the RITM records

Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...

Change Request template integration with Co-Pilot

Hi, we have multiple change requests to follow. Can I use the template of change request and give to co-pilot so that the team cant miss any rules?

My Co-pilot should tell me the list of actions I need to take from the Dashboard

Can I task my co-pilot to let me know the list of open Incidents for my team 

how to get current logged in user and date and time in service now

Virtual agent : Service Portal agent chat configurations

Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed.         live_agent_queue: $sp.getDisplayVal...