Resolved! Show Ai agent by default in Now assist Panel
Hello All,I have created an AI agent and I want to that agent to be selected when they click on plus and it show as below..Where we need configure it?
Forum Posts
powershell script is not working in flow designer
Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...
Flow variables are null when trying to submit a catalog item request
Hi, Flow setup: Trigger: Inbound emailCustom Action: Parse Email Body Text (downloaded from Share on ServiceNow site)Produces output of type Name-Value PairsData picker now has an output variable called Email Variables Set Flow Variables: Using the E...
How to Increase Attachment Size Limit to 35 MB for Emails Received via Shared Mailbox
Hi Community,I’m working on a requirement where users send emails with attachments to a shared mailbox, which will create an RITM. I need to support attachments up to 35 MB, but I’m not sure how to configure this.Could anyone guide me on:How to incre...
Virtual agent 'Session Tab Settings' configuration issue.
This is helpful while agents managing multiple chat conversation, based on response delay chat tab color will be changing. As article says we need to set SLA for time calculationLink: https://www.servicenow.com/docs/bundle/zurich-customer-service-man...
Resolved! Decimal point validation in catalog variable
Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation
Resolved! Redirect some users always to Servic Operations Workspace for consult Incidents and requirements
We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...
Sometimes Autopilot Getting Assigned Automatically in Agent Chat Even though it's not configured
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for referenceAs any faced same issue or ...
Regarding glideDateTime
I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...
How to Update the Approval for an RITM after it was submitted
Good day,i have an issue where sometimes when a user submits a catalog item for approval, they might put in the wrong approver. so instead of resubmitted the entire request again or rejecting and go through the entire approval process again with prev...
Item Variable Assignment not passing updated value when we go back and select new
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
How to disable 'Please type your response here ' in virtual agent , when i have boolean type node
Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input, other that yes/no when ask 'would you like to add a comment'
Remove Documents from AI Search
Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...
Resolved! MTTR calculation by excluding onhold state
MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR
re-schduling the Online CSA exam
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
