Hello,We are going to use Digital product review DPR module with out any integrations initially to track certain tasks to be completed before go live, question is how status field is auto updating as "green", "Amber","Red" ? Ex: i have 5 tasks to be ...
Hello community! I'm in need of some assistance, from someone(s) that knows more about the reporting side of the SIR/Performance/ Platform Analytics modules. Specifically, I'm looking for a way to calculate the amount of time an agent spends on a tic...
Hi All, My client script was working fine until it stopped working, I dont know if its versions of instances.Anyway this is the beginning of my script.function onLoad() { checkUserGroupMembershipBySysId(); Until I added g_form.addInfoMessage("twt...
Hi i have created my own custom taxonomy after add it in the portal the "Relevant for you" widget stop working ,how to sort it out? But if i use OOB Taxonomy then "Relevant for you " widget is working please help me out
give me scenarios on flow designer
What is the naming conventions need to follow in Custom app tables? Also What are the precautions we need to take while building the custom app?
Hi,In AWA, I have created Service channel and in that I have set 'Default capacity' under capacity and utilization tab. It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents capacity at ...
HR sitting in US should not get access to data of users in India and similerly HR in India should not get access to users in US?
Hi All,I have a catalog item where, when a user raises a request, I need to check if the “Requested for” user exists in a custom table.If they do, I want to populate the requester’s name into a string variable on the catalog item. RequirementOn catal...
Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...
Hello every body , I have a question about login and register page in the portal , My scenario is : I am working on application to automate issue the certificates to citizens(birth .. etc) I have two tables ,1- called user (core table),2- citizen (...
Hey Team,Can anyone please help me I created a schedule job that is generating approvers on RITM on the basis of Cost center, If the approver with level 1 doesnot approve the Ritm after 3 business days than the approval should move to the approver l...
I want to disable the save button from CMDB table which is in sow workspace. I followed this Solved: Re: Disable 'Save' button / ui action in workspace - ServiceNow Community but When I implemented by default the save button is disable from CMDB work...
HI team, In Service operation workspace, in home tab, i am not able to see the other oob incident problem change dashboards.Is there a specific way by which we can add those. Kindly help.It is only showing 4
Hi Community, Can you tell me the best practice on assigning roles to catalog items and record producers? I cannot find anything in the documentation regarding roles, and it implies that teams should use user criteria and not roles for this function....