Find all approval records for RITMs that are in a pending/requested state.Reject those approvals.Update the corresponding RITM to reflect the rejection by:Setting its state to "Closed Incomplete"Marking it as inactiveAdding a work note if one doesn't...
We have integrated MS teams with ServiceNow, It is working as expected the users are notified if any incident or tasks assigned to them or any approvals are triggered to them in MS teams "ServiceNow for Microsoft365 app". Our query is can we design a...
hey everyone, I am very new to service now.I am trying to create a time series bar chart that displays the months of the year.Then it shows me the P1, P2 and P3 incidents that occurred per month. This I can do. But then I want to also show the prev...
Hi all,I'm working with Requested Items (RITMs) in ServiceNow and have a question about showing relationships.Scenario:I have two RITMs, let’s say RITM0011940 (parent) and RITM0011868 (child).On the parent RITM (RITM0011940), there's a related list s...
Please guide me on how to create a topic block linking all kb articles in virtual agent to check the deflection patterns i.e. KB Helped", "INC needed", "Self-resolved".
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
Hi all!The glide.export.csv.charset was updated to UTF-8.It is expected that the charset of the exported CSV files is UTF-8 (as set in the sys_properties).However, there are other users who experienced having files with windows-1252 instead of UTF-8 ...
Hi everyone,I'm working with the Virtual Agent chat interface embedded in the Employee Center portal.In my specific case, due to hardware constraints (a hardened device), I’m unable to open the file picker dialog (triggered by clicking the paperclip ...
HI , I am getting not getting LLM response after i installed now assist for Virtual agent, it suppose to share the LLM response, but still the same NLU response is getting populated. checked the configuration buts still no clue what is happening? ...
Hi All, I can see the journal entries for the incident, but they are not displayed in the incident notes section. The same work notes are displayed on the incident task. This is happening only in random cases, not all incidents . There are only 10 e...
Hi All, We have a requirement on the predictive Intelligence feature in ServiceNow, to categorize incidents (Auto populate the category and subcategory fields on the form) based on the value input in the " Description" field in the incident form. As...
Hello all,I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.It should be visible only when the Incident Priority is P1 or P2.How can we achieve this, and are the...
In ServiceNow, prioritizing chat queues for agents in Virtual Agent or Advanced Work Assignment (AWA) can be achieved ?Could Someone please help me how to set it up to ensure an agent prioritizes Chat Queue A over Chat Queue B?
Hi everyone,I'm currently learning ServiceNow and focusing on Catalog Item development.Can anyone please share 10 to 15 real-time catalog item names that are commonly used in organizations?I'd like to practice building them in my PDI environment and ...
Hello Everyone,Good Day!can anyone help me in the requirement.I have a requirement on walkup check-in portal, as you know as the schedules has shown on the portal page as per the schedule selection of walkup location.Now i want to display the schedul...
