Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...
Dear community,i have the following requirement. Currently there is 1 custom table u_category. Which already contains data.I am extending this table to have child table u_category_1 with brand new data.+We would like to move existing data from paren...
Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...
Hello Community , Recently, while migrating legacy Workflows to Flow Designer in ServiceNow, I came across a few limitations that are good to know before starting migration. 1. Wait for Condition on Future RecordsIn Flow Designer, we cannot wait on ...
I have to create a recurring sc_task , when I'm developing this solution by using flow designer, I want to set requested for value for the RITM, in the flow I have added an user, but in the created record requested for value is empty, how can I resol...
open UI Builder from the application navigator. Click on Create New and choose Now Experience with Single Page App. Give the experience a name such as Incident Dashboard and create it. Once the experience is created, add a new page by clicking Pages ...
From what I’ve seen so far, measuring the value of Now Assist is less about proving usage and more about understanding how work patterns change on the Service Desk. Pure adoption or time-saved metrics rarely tell the full story on their own. Where re...
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
Hello every body, I built a workspace by Ui Builder and I created a page and inside this workspace as shown in the image and I assigned to this page audience , Now How can I make this page as default page that appear after login to group of users ...
I have a group called X for which i need to hide the work notes. They can have access to all the incidents but shouldn't be able to see the work notes on them.
I am trying to setup a series of flows and subflows to handle the automation of request item and task creation for the onboarding of employees. I have an initial flow that runs when someone submits a New Hire request in our Service Catalog. I have ...
Hello,Need help to implement belowCreate a incident in another system for particular group + categories using flow that should use minimum 3 sub flows SN 1 and SN21. check user exist or not, if not create a user2. Create a incident when a ticket is a...
When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?
Has anyone ever seen this issue with Risk Assessment Projects? I am not able to select an entity or a RAM. The fields just do not show up under context. I can initiate a risk assessment through the scheduler but once the assessment is initiated it ne...
On Service Portal(abw Portal), We have a record Producer on that we have a select box "Type" with choices New, Edit. If they click on new, new form fields will visible and after clicking on submit a record will created in the custom table.If the user...