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Fulfiller licenses optimization

In an organization approximately 100 users have the potential to perform ITIL work. However in reality only 50 people are concurrently engaged in day to day fulfiller activities. How can I bridge the gap? Do i have to pay for 100 licenses when I only...

borisk by Tera Contributor
  • 684 Views
  • 4 replies
  • 0 helpfuls

Troubelshooting a record producer

Hello,When an end user fills out and submits a record producer or catalog item on the portal, various Flows, UI Policies, Client Scripts, Business Rules, and other backend processes are triggered and applied to the record to perform specific actions....

How to connect asset to history line table

Ho can i connect the al_hardware table to the "sys_history_line" table to report the field value changes showing old value and new value.I have created an database view but i am getting only hardware table field not from the history line table   

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singhr14 by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

show incidents only for few groups in list view !

I have created BR in task table to show the incidents for the specific groups.the groups are added in sys property.the script is not working can some one help to resolve quickly.(function executeRule(current, previous /*null when async*/) { var userG...

Barathk by Tera Contributor
  • 532 Views
  • 5 replies
  • 1 helpfuls

Resolved! Risk Assessment Form link is not working

In my PDI i have installed "Change Management --Risk Assessment"  and i have created a new risk assessment. Also created the assessment categories along with questions. All questions are here of yes/no and i have defined some value for yes and no, al...

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Interceptor on Vendor Management Workspace

Hi Community,I’m working with an interceptor, and I’m able to open it from Workspace using a Declarative Related List UI Action. However, the interceptor opens outside the Workspace in a new tab or classic UI, which breaks the user experience.My requ...

Keshav72 by Tera Contributor
  • 695 Views
  • 3 replies
  • 0 helpfuls

Display name is not showing in the reference field

Hi Community, I have a field which is a reference field. I want to show only specific group members in the reference field for a catalog item. I am using sys_user_grmember table for this and added simple reference qualifiers as user.active is true, g...