Hi Community,I’m working on a requirement within the Walk-up Experience where an agent needs the ability to reschedule an appointment. I’ve explored available documentation and searched for solutions, but haven’t had much success so far.If anyone has...
Hi,I am creating new change request through API, but I want to know how can I add a file to attachment through API.File type is HTML and excel . If it is not possible then what work around we can provide for that ? Thank You
Hi All,I have a schedule job which triggers an event . Now the recipients receives a reminder only when the capacity review due date was 14 days away. Want to send an additional reminder 7 days before the due date. I have tried the below script and ...
I trying to configure a punchout that uses cXML and I am following these instructions : https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/configure-supplier-punchout.html OK I ha...
(Please forgive what might be the basic question asked, but I have searched the community responses for an hour and am not finding an answer that is applicable.)I work on a Technical Desk and have an existing process that requires the creation of a S...
Could you please explain all the below APIs with example.Glide Form , Glide user , Glide Ajax , Glide List , Glide windowGlide Aggregate , Glide Record Secure , Glide Date Time , Glide element ,Glide system and glide queryThanks.
I need to populate incident form categories and subcategories in Record producer and trying to populate category dependent subcategories. Attaching screenshots for reference.
i want to knoow the logic behind the check conflict in servicenow change management.
Hi everyone,I’m working on a ServiceNow Community implementation and I need some help regarding the “Email User” option that appears in the user popover (when you hover over a username in a community question/answer).Currently, when I’m logged in as ...
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
I have a requirement where, upon submitting a catalog item, I need to create both an Incident and a Request record at the same time.Here’s the scenario:A user submits a catalog item.Based on the submission, I want to:Create an Incident record in the ...
When i click Right Click in the incident form it is showing the system right click options
Hey guys,So i'm currently doing the Servicenow Platform Implementation course and i have gotten stuck in SNPI Story 1 and keep getting the error message as displayed in my subject. Any idea how i can validate my task.
Hello, I would like to clarify the support for Passkeys (FIDO2/WebAuthn) in ServiceNow. Can a Passkey generated from a Google account or a Microsoft account (Windows Hello / Entra ID) be registered and used directly as an MFA factor in ServiceNow log...
Hello All, we have got requirement saying that need to automate the approval process like if a manager is on a long leave he should assign a delegated person for approval now its done by support team now to automate this process we thought of automat...
