Hi, I have a widget, 'Average age of open incidents by Group', that uses the ' Average age of open incidents' indicator and the 'Assignment Group' breakdown. The chart only show 10 groups at once but I want to see them all.I know it has data for mor...
I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handl...
Hi Community,I’ve been asked to review Discovery on my instance because it’s not working correctly. I was only told that data is coming in from SCCM and Jira, and I was given three CI classes to focus on, but no further details.So far, I have only ch...
I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...
Hi Team, Could you please share the course link for ITSM Suite Pro Plus in Now Learning? Thank you.
Hi I receive quarterly data dumps containing salary IDs from the HR system, which I store in a custom table in ServiceNow. When some IDs are deactivated or deleted in HR during subsequent data updates, those IDs won't appear in the new data imported....
When an incident is assigned to a group it should be assigned to one person in that group, when thesecond incident is assigned to same group it should be assigned to the second person and like thisthe assignment should be cyclic for every member of t...
When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
I would like to make the location to be updated or added to any CI by only few members. How to do it ?
As a user, when I search items in the Virtual Agent, I would like to see all the sources available upon the response appearing instead of having to expand the sources list.Is there any out-of-the-box configuration or property to make the “Sources” se...
Could someone please help me how to configure that -> As a caller, I want to be able to view the interaction record on the employee center. @Dr Atul G- LNG @Abhishek_Thakur @Ankur Bawiskar @Community Alums @SAI VENKATESH
Hi, I am looking for a current way, on RITM creation, to generate a PDF containing the variables of the catalog item submitted, and then attach this to the RITM. I've seen the PDFGenerationAPI, and am aware this is a good way to go about it, but I d...
I have a simple UI Policy that shows a field message when the user selects Option A or Option B, a field message appears. If the user selects Option A, the field message shows as expected. However, if the user selects Option B after Option A was sele...
I am looking to produce some reports on existing V/A data - on deflections. We have a lot of existing V/A topics - we would like to be able to report on these right now - rather than needing to wait until these all get specific deflections added. Is ...
Hello, I am trying to create a UI Action button that will appear when a policy exception expires and allow the user to move the policy exception record back to the 'New' state. I am unsure of how to do this as there is no expired state for the polic...