Whenever user searches for an query through Virtual agent on Service Portal, it opens up the knowledge article URL on another tab after clicking on "Read more" however Virutal agent is intergrated in Microsoft teams and when user click on knowledge a...
We have created few notifications which are going to watchlist users, and watchlist users might have external users. Since they are not available on "sys_user" table in our system, their reply emails only show up as email received and do not create ...
Follow and Update buttons are present in incident form , i have an requirement that i want update button first come and follow button should come on second ,simple i want to swap update and follow buttons
Hello! Can tyou please tell me where to hide the line footer (About your recent request). the problem that i can't see this line on body email and i think that the problem comes from the script notificationName of script notification : About_The_Requ...
Based on support group choices, want to populate in assignment_group in catalog item in sp
I am trying to fully protect a Script Include in my scoped application so that only users with a specific role (upriit_admin) can edit it. To achieve this, I created a record-level ACL with write access on the sys_script_include table , added a role ...
Hi All, I want to remove the introduction line from my virtual agent can anyone guide me how to do it. I also attaching a screenshot for your reference.Thank You
I was trying to add UI page:Inherent Risk Heatmap to the custom Homepage in the UI Builder using iFrame, but I see it was not working. I trying to add the UI page:UI Page: Custom Page in UI Builder: How to add/display same Inherent Risk Heatmap to t...
Hi, It is related to virtual agent topic, Whenever Live Agent clicks the Create Incident UI Action button on the interaction table of Service Operations Workforce then the incident is created automatically. But I want additional functionality here, I...
Requirement: Create metric definition for Assignment group 'ABCD', calculated duration between 'accepted state-2' to 'resolved-6' stateIssue: The metric works fine on lower instance but not on production, for same scenarios. Cache was clearedbelow is...
Hi All, I have req where There is field on the catalog item form (portal side) called emp type (choice field)where if select choice A. on the form and if state is WIP on RITM level then I want to trigger SLA.for that I have created start condition se...
Hello everyone! i'm working on a new request survey satisfaction and i' have a probleme with my trigger of this survey.As you can see here i add a new survey trigger condition : A- New request : B - Trigger condtion : 2_ I have created the new...
I have a requirement to integrate ServiceNow Virtual Agent with Nexthink automation tool through it's NQL API/Remote action API. For ex:Use case: outlook restart/clear memoryWhen the respective keyword matches based on user input in the chatbot, the ...
1.We need to validate date field value should be in 12 months range from current date.2.In our ServiceNow instance we have different date formats for few users.3.Our date validation script is working fine for the users preference date format is YYYY...
Hello everyone,I'm working on implementing a Virtual Agent that first prompts the user to choose between HR or IT. Based on the selection, it will display the relevant topics by category—HR topics for HR users, and IT topics for both regular and HR u...
