I have been trying to find an answer on this for a while, where a couple of posts discuss adding different "flavors" of virtual agent to different portals, but my use case is a little different. I have a client who has virtual agent lite built out for one of their portals, as well as integrated into MS Teams.
Now they have upgraded their licensing and have the full virtual agent license through ITSM Pro. Everything I read in the docs seems to refer to having 1 singular virtual agent for a given instance, and using topics and portal configurations to determine which flavor users are going to see.
My task is to enable a different virtual agent configuration (with searching scope limited to a particular KB, and no ticket creation) on a custom portal. They want to also enable this new virtual agent bot to integrate with Teams. Basically they don't want to touch the existing configuration with virtual agent lite, but add a different bot for the new portal and teams integration.
Does anyone know if this is possible to have the two types of agents working at the same time? I think the answer is yes for portals, but MS Teams integration is where I'm really not sure if we can enable 2 bots at the same time. I'm worried I will have to re-build all of the configs from virtual agent lite into the pro version of the bot.
