I’ve created an NLU model with an intent for password-related issues, using utterances like:
"Need to change my password for Microsoft Teams"
"Forgot my password for Facebook"
"Help me reset the password for Salesforce"
"How can I reset my password for Slack?"
...and similar examples.
However, the issue is that whenever I type just the word "password" or "reset", it incorrectly triggers this intent, even though I don’t want it to.
Additionally, the model is automatically mapping software names like Zoom to the software entity, even when that’s not intended.
