Issues with Dot-Walked Updated_by in BR — Works in PDI but Not in Our Dev Instance

[rhyannagood]

Hi everyone!

I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match the value retrieved via a dot-walk from the opened_for field (i.e., opened_for.updated_by).

What’s happening:

• In my (PDI):
  The configuration works as expected, and the Business Rule fires when the condition is met.

• In our Organization’s Dev Instance:
  When I configure the condition as “Updated by is same as” and then dot-walk to the opened_for.updated_by field, the Business Rule does not fire. However, if I simply use “Updated by is same as Updated by” (without dot-walking), it works fine.

I’d appreciate any insights or suggestions on how to resolve this or adjust the configuration, so the intended logic is consistently met.

Thank you in advance!

[Ankur Bawiskar · Accepted solution]

@rhyannagood 

Things to check

1) are you sure Opened for field is populated?

2) shouldn't you check the userID to check if the user who updated is the same as Opened For user

Updated by [SAME AS] OpenedFor->UserID

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep Rajput]

@rhyannagood Can you try and reduce the order of this BR to less than 100 and see if it fires?

[rhyannagood]

Hi Sandeep,

It's currently at '10' & it's still not working

[Ankur Bawiskar · Accepted solution]

@rhyannagood 

Things to check

1) are you sure Opened for field is populated?

2) shouldn't you check the userID to check if the user who updated is the same as Opened For user

Updated by [SAME AS] OpenedFor->UserID

If my response helped please mark it correct and close the thread so that it benefits future readers.

[rhyannagood]

Hi Ankur,

I forgot to mention that I did attempt with the UserID & that didn't work. And yes, the ' opened_for' does populate! I'm honestly clueless as to what it could be.