Hi Experts,
I am trying to achieve Password Reset through Virtual Agent. For this i have enrolled with email and Security Questions and made changes to my process in such a way that it needs to identify me using User Identification and needs to give me the option to select the type of verification i am willing to do. But instead of taking the given process inputs the Virtual Agent is running it's own flow like identifying me with email code and automatically asking security questions without giving the choice to select from 2 Verification Types.
Can anyone of you help me here
Thank You
