Process mining map element not available in PA dashboard

JohnDF
Mega Sage

Hi everyone,
I have activated process mining

JohnDF_0-1724914105726.png

My account has the sn_process_optimization_admin role

But I cant select or find the process map component in my dashboard editior like expected.

JohnDF_1-1724914166538.png

In the docs should look like this.
https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/administer/process-mining/task...

JohnDF_2-1724914197618.png

 

 

What do I miss here? Thanks for any help.

2 REPLIES 2

Mark Manders
Tera Patron

Platform Analytics is a store app. Also check if you are on the most recent version of that. And if it's still not here and you haven't yet: clear cache, log out and back in. Anything to do with the latest ServiceNow enhancements is weird when it comes to caching.

Hi @Mark Manders 

I have everything updated. The instance is Washington. All apps are installed and up-to-date.