Resolved! Catalogues Migration from third party to ServiceNow
Is there any tool or script which can be used to migrate catalogues from third party to ServiceNow.
Forum Posts
Enabling Incident Templates in Service Operations Workspace
Hello everyone, We are facing difficulties in enabling Incident Template usage in Service Operations Workspace, (SOW.) Our agents can see them in UI16, but are not able to in SOW. Is there a specific role, plugin, or configuration that needs to be c...
Map Page Issue
Hi folks, I've created a map page in the cmn_map_page table and it works and displays as expected. However once I impersonate certain people, the map page is blank and in the console there is an error message saying 404 not found shown below.Map page...
Implementation task should not move to Cancelled on clicking on Review and error message to show up.
Hi Community,I have a requirement like, When a user moves the Change Request to the Review state, the associated Implementation Task should not auto-cancel. If the system attempts to cancel the Implementation Task during this transition, it should be...
getting a permissions error message trying to create a task on a freeform visual task board
We have a user who has created a freeform visual task board, yet they are unable to add task to their on freeform board. If attempting to add a task, they get a message stating " You do not have permissions to modify this record". It was my understa...
Looking for Smarter Ways to Audit Tickets, Any Built-in Tools like AI bots or LLM-Based Solutions?
Hi all,I’m part of the quality team, and we’re looking to simplify our ticket audit process. Right now, we manually review work notes, state changes, and sla timeline to assess response times, documentation, and resolution quality.Is there a way in S...
issue in applying multiple filters in servicenow Platform analytics dashboard
Hi Team,I have created platform analytics dashboard with indicators (formula& automate).I have issue to apply multiple filters. for example in this case I have created group.parent, Date (created date), & Account, Ticket type filters. When open indi...
Enhance Chat Experience – Unable to Scroll in Virtual Agent Window After Zooming Beyond 100%
Hi All, We are encountering a user experience issue with the Virtual Agent in our ServiceNow instance. When a user zooms in the browser view to more than 100% (e.g., 110%) and expands the Virtual Agent chatbot, any response that is long and exceeds t...
How can I adjust the fields in the Change request template form?
Hello all, I want to hide specific fields from the change template form for the Normal and Emergency changes so that users cannot select their values.How can I do? Thanks.
Azure AD Password Reset Spoke
HelloWe have the spoke configured and everything seems to work except the option for Password ResetI can query accounts, I can get the last time the password was set, I can pull all the user data, but when I try and reset a password I get the error -...
Virtual agent did not understand user's request, asked same questions again and again
Virtual agent is asking the question "what's your issue or request?" and saying "I am sorry I didn't understand your request" again and again even after user has clearly mentioned the issue, and after 4 5 times asking the same then it directed the ch...
Event creation is delayed (minutes to hours) or fails
Hi every one I'm running gs.eventQueue to create events, but I'm experiencing issues with event creation delays (several minutes to several hours) or failures.I'm prioritizing problematic events by placing them in a dedicated queue, but I'm still get...
Resolved! record producer unable to update selected category and subcategory on custom request table
I have two custom tables (category_table and subcategory_table), the mapping works fine on the form. But when submitting no category or subcategory gets updated.My variables are:categorysubcategoryI tried to use the following script inside the recor...
Hint option for choice value of a field on workspace.
Hello Everyone,Hope everything is fine. I would like to have some inputs on something I'm working. I'm working on workspace where i want to have hint to popup on choice values of a field when ever i hover on it. I will be attaching a screenshot for r...
