Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

virtual agent

HI @TEAM  i am currently working on live agent chat configuration com.glide.connect.support i am unable to download this plugin because of this the chat set up is disabled is there any article are any docs that help me to set up the live agent  thank...

Create Major Incidents

When a new incident is created, its short description will be compared with existing incidents. If the new short description has a 70% similarity with at least two existing incidents, a pop-up message will be displayed to confirm the creation of a ma...

Change approval - Looping

Hi All,On the change table we have a change type which simply ask approval from the members of the assignment group.Twice now it have went into a loop, where after requesting approval, and a member clicks the "Approve" button on the approval request....

Priority update from Integration

Hi, I have a requirement in incident table where if the integration is sending us a priority 1 or 2 it should be set as 3, have achieved it through transform map, However if they send a priority 3/4 and our user has set it at priority 1/2 it should n...

AbidJafrey by Tera Contributor
  • 284 Views
  • 2 replies
  • 0 helpfuls

Populating dl using glide Ajax with another table

I am trying to do it with Glide ajax1. case Table Fields:Responsible Team (u_responsible_teams): This field is a reference to the sys_user_group table. It stores the team name (as referenced from the sys_user_group table).Priority (priority): This fi...

protocol

Which of the following protocol is used for create, update and delete incident through emails ? POP3 SOAP SMTP HTTP

NamanP by Kilo Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls