Hi All,I have a requirement to create a UI button (Send Emails) in the Requested Item table. On click of button, outlook will open.Recipients would be- Active sctaks' assigned to and if assigned to is empty then the member of assignment group.Here is...
Hey, I was trying to replicate the functionality of Knowledge Blocks: "Insert to Article" on a child table of Knowledge articles. But it throws an error to select the HTML field before inserting block on an article, even though I have selected the OO...
Hello Team, I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table) so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification....
Hi, Users with snc_internal role are not able to open request type tickets which were created for them.they are getting "Security constraints prevents the display of this record".But they are able to open incident and bpo tickets.I found one ACL whic...
Hello All, I have to differentiate one integration based on the payload they are sending. Scenario; We have one enabled integration which is currently working fine, Based on the data we are receiving we are creating purchase receipt data in our stag...
Form Name : Windows Server Configuration Update Short Description : Windows Server Configuration Update Description : This form is to be raised for any Windows Server configuration changes namely Server CPU and RAM. This form is to be submitted only...
Hello Team Some one have deleted the Topic from the Scoped application, then We have moved the same Topic from the other instance to DEV and relative NLU also. But we are not able to publish the Topic properly. And it is showing "Another published to...
Hi, I need to send notification on employee work anniversary. To achieve that I have created : 1. Event 2. Schedule Job var gr = new GlideRecord('sys_user'); gr.addQuery('active=true^u_hr_hire_dateISNOTEMPTY^nameLIKEnivedita'); gr.query(); while(gr....
I'm working to configure an SLA for Update Frequency. It should be specific to the priority of the issues (i.e. low priority = 24h Update Frequency, Moderate = 4h Update Frequency, High = 30m Update Frequency, and Critical = 15m Update Frequency). If...
I'm trying to configure my Playbook Activity card to accept document attachments. I need step by step instructions on how to accomplish this.
Hi Team, Currently , I am working on configuring Survey's in Virtual agent. Basically, when every conversation is about to end a survey should be triggered to the user asking for this experience over the chat. I have configured Survey Setup topic for...
Hi everyone,I'm currently working on implementing Classification Predictive Intelligence in ServiceNow .However, I'm encountering a couple of issues:Security prevents writing to this field: This error appears, and I'm not sure how to resolve it. I've...
Hello,I hope you are doing great,I want to create a notification on incident table, to run : When the incident is updated by a problem : but I am stucked on the tab "when to " : Who will receive it = "assigned to"And what it will contain : I can set...
