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Preview MRVS row in workspace

Hi ,All.i created a UI formatter in sn . and put this formatter in workspace view .when i was admin user ,i can preview this MRVS the row by click exclamation mark like below image.But when i was not admin user , i can't find the exclamation mark.Doe...

showboat_dev_0-1745719264891.png showboat_dev_1-1745719498509.png showboat_dev_2-1745719887399.png

Change Request with no implementation

Sometimes we have Change requests, CR's, that end up not having an implementation.  But we did several CTASKs on the CR for the change.  Is there a way to close out a change with Complete without implementation?  can that be as simple as adding anoth...

clacroix by Tera Contributor
  • 837 Views
  • 4 replies
  • 0 helpfuls

Incident form

Incident form update work notes "Test"  & Related Records select Problem id like PRB000010 and same work notes "Test" should update in Problem record work notes. Any idea share the code

Ram012 by Tera Contributor
  • 715 Views
  • 6 replies
  • 0 helpfuls

Set contact type as chat

Hi ,I need help on SOW . Whenever the request is created from interaction the contact type field should be set to chat instead of self-service. Can anyone help me understanding where this modification can be done?Attaching the screenshot as well.

Interaction 2.png Interaction 1.png
Nivedita9 by Tera Contributor
  • 699 Views
  • 2 replies
  • 0 helpfuls