Virtual Agent Profanity filter

[Krissy]

Hi,

i configured the virtual agent within the san diego release. I am trying to use the profanity filter for the virtual agent. I download the correct plugins as per the documentation, but it dosnt work for the virtual agent. Is this option only for Agent chat?

[reshmakore]

Hello,

Follow the steps :

1. Navigate >All > Plugin & download the 'Profanity Filter' plugin.

2. Go to application Navigator>Conversational Interfaces>Home. Click on settings>Agent Chat>Agent chat futures>Profanity Detection. Click on view all. Check the profanity filter is active.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Best Regards,

Reshma Kore.

[komal zatale1]

Thank you!