SLA Breach on due date

mikereaves
Tera Expert

‎05-30-2025 10:55 AM

I have a client who wants a task to have a 4 day SLA.
They want the SLA to start 4 business days before to the task's Due Date.
I am trying to use a script in the Relative Duration table (cmn_relative_duration).
The script appears in the SLA Definition's "Duration Type" choice field.

I don't see much documentation for this type of script.
I'm using another Relative Duration script for reference ("Breach on Due Date")
I see in the example the use of "calculator", is that how we set the duration as in:
calculator.endDateTime = dueDate;

calculator.calcScheduleDuration();


The challenge is that the client doesn't want the SLA to be breach if someone specifies a Due Date sooner than the SLA (4 days).   They don't want an SLA to "Breach on Submission".

mikereaves_0-1748627674060.png

Your suggestions are welcomed.

 



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Deepak Shaerma
Kilo Sage

‎06-04-2025 04:36 AM

Hi @mikereaves 

The calculator object is a GlideScheduleDurationCalculator. You can manipulate it like this:

calculator.endDateTime = dueDate;
calculator.subtractTime(4 * 24 * 60 * 60); // 4 days in seconds, though this is absolute not business time

But to subtract business days, you should use:

calculator.setEndDateTime(dueDate);
calculator.calcRelativeStartDate("-4 business days");
var dueDate = new GlideDateTime();
dueDate.setDisplayValue(task.due_date);

if (!dueDate) {
    // If there's no due date, do nothing – SLA won't start
    calculator.setStartDateTime(null);
    calculator.setEndDateTime(null);
    answer = false;
    return;
}

// Set end time as due date
calculator.setEndDateTime(dueDate);

// Calculate 4 business days before due date
calculator.calcRelativeStartDate("-4 business days");

answer = true;



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Thanks & Regards 
Deepak Sharma 

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