Create a change request
when I click on the button new he send me to all the change in listbut I want that it look like this I put the url and he write to me
Forum Posts
Resolved! Need to populate the parent number to child record
Hi Community, I have a requirement, wanted to populate the parent number in related record.Parent table (pm_project) and child table (pm_project_phase) once i create a parent record then in related list there is section called project phase and when ...
MS Teams Virtual Agent cannot connect to live agent for Android users only.
We have an incident where Android phone users are stuck waiting when trying to chat with a live agent from the MS Teams app. But if a colleague uses an Apple phone or through the Service Portal in a laptop, asking for a live agent works fine. Has any...
How to Calculate the percentage of Issue Rating in Issue Management Module in ServiceNow
Hi Team,I have a OOTB field called issue rating. It contains certain values for example 1- High. I need to create report which contain Score, Level ,Rating, Adjusted Rating. The field level rating and adjusted rating are not present in Table.How to p...
Connectwise integration with ServiceNow
I want to integrate connectwise with ServiceNow to import infrastructure device information into ServiceNow. Need some documentation on how it can be achieved.
Resolved! Reference field to order the listed values from filter conditions
I have a requirement that is asked to do the following: The reference field "Request" contains the following values based on filter conditions that meet our catalog item/order guide - Computers, Cell Phones, Tablets, Printers, Scanners, Software, Gen...
Resolved! Error "You do not have permission to see this catalog" in UI Builder while configuring SOW
Hi,SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.I want to specify my own catalog.I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operati...
Add a counter to OOB Topic AI Search Fallback
Hello fellow Devs, Im working in the Vancouver release. I want to add a counter to the OOB AI Search - Fallback topic. The counter is essentially to count the number times the end user selects Ask something else and if that number is greater than 3, ...
Resolved! How to make a question text bold in a service catalog
I tried adding the following catalog client script, but it changes only the value and not the question. function onLoad() { g_form.getControl('new_email').setAttribute('style', 'font-weight: bold'); }
Show Flow context UI action
In a custom application form i have created an flow designer for it and i need to see the flow of it when a tickets is raised inside that application form so once it is clicked i need to see the conditions running and what is the flow i have tried b...
Resolved! Configuring Tours on Service portal
We have a requirement related to "Tours" menu on the service portal header. When we click on "Tours" >> "Tour name" >> "Begin Tour" then tour steps populate in Modal. When we hover over the "Cancel" button, the "Cancel Tour" tooltip appears.We need t...
Add to Cart - Multiple Users - All RITM's 'Requested for' become the last User added to Cart
Hi all, We have an issue when adding catalog items to the Cart for multiple users. When checking out, Request is created, however the RITM's are all recorded as the last added user, instead of one RITM per user. For example:I log into the Portal and...
Restrict the fields in personalize list columns in list view
Hi All, I have a requirement to restrict some fields to be visible in available for personalize list columns in list view.Could you please help me on this. Attached screenshot for reference. Thanks,Shreya Sinha
Dynamic View for CMDB Tables
I'm trying to create a POC for a view rule on our CMDB tables as we have an ask to lock down things based on a custom role we have created called "u_cmdb_privileged". If a user has this role or the admin role, I want the form to automatically set the...
