Virtual Agent script action input variable scope issues
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12-13-2024 03:31 AM
Hi All,
In the VA Designer Script action I am trying to retrieve ecc_queue record payload information and trying to do the string manipulation on retrieved data.
I have defined vaInputs.payloaddata, vaInputs.payloaddata_array as input variables.
var gr=new GlideRecord('ecc_queue');
gr.addQuery('agent','mid.server.MidServerHost');
gr.addQuery('topic','Command');
gr.addQuery('state','ready');
gr.addQuery('queue','input');
gr.addQuery('payload', 'CONTAINS', vaInputs.trigger1.sys_id);
gr.query();
while(gr.next()){
vaInputs.payloaddata = gr.getValue('payload');
}
var vaInputs.payloaddata_array = output_citrixsessions_string.split("\n");
I am not able to utilize vaInputs.payloaddata_array variable data in the next Script action. I have tried printing vaInputs.payloaddata_array value but its displaying it as 'undefined'
Please let me know if I am missing anything.
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