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Inquiry About Creating a New Catalog Item

 Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...

Sonali01 by Tera Contributor
  • 688 Views
  • 8 replies
  • 0 helpfuls

Process for Managing ServiceNow Plugins

We install plugins in our environment for different product/functionalities which get new versions time to time. How you manage the process around management of these plugins? So these get upgraded in a controlled way when advance versions are availa...

Resolved! Access to new created database view for dashboards

I created a new database view and want to add a list report to my dashboards using this view but when I go to create this report, I don't see the new db view as an option. Is there something I need to do to publish this newly created view to get acce...

bywater by Tera Expert
  • 653 Views
  • 1 replies
  • 0 helpfuls

date diff calculation

Hi all, one of our metrics for changes is the average time it takes to close an incident after the planned end date. I know to calculate this correctly I will have to filter out any changes that were closed before the planned end date in the actual r...

Issue in redirect th link in the portal page

HI All, when i will put only one  bangalore location it is redirect the correctly in the portal pageexample :if(sysId == "3423f73997b4561007a1b73de053af66") { //Hardcoded Bangalore locationalert("selected Bangalore location");setLink2(sysId);setUrl2(...

New form for email template creation.

There is one Email template form this is the global view. when i'm working on this form, i want to move and add the fields, but this adding and moving didn't effect on Global form. i want to create new form for email template creation.sysevent_email_...

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Resolved! Group name changing

Team , what is the Process to change a group name  which is coming from AD to ServiceNow .or simply changing group name  in ServiceNow  will work ?  Much appreciate your help ! 

pramn by Kilo Sage
  • 812 Views
  • 1 replies
  • 0 helpfuls