Resolved! How can I run a script in Flow ?
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Close standard change request automatically after 5 days from when it was created
I have created one flow designer which will create standard change every last thursday of month now I want add one more condition that it should get closed after 5 days. For example if it was created 27-02-2025 then it should be close on 05-03-2025....
Resolved! Character encoding inbound REST request
I am integrating an external monitoring tool to ServiceNow. The tool is able to create and update incidents via REST Explorer API. So far, the interface works as intended, except for character encoding. I have been able to fix the encoding for whenev...
Which TOPICS are most recommended for the ITSM virtual agent which will be useful for users??
Please suggest the top '6 to 10' TOPICS which should be made available in the ALL TOPICS on virtual agent so that the it benefits and serve the purpose of virtual agent? How many TOPICS should we make it active .Kindly recommend some best practices.
How do add custom events to a post incident report
I am looking to automate some more information to the post incident report generated by MIM workbench in SOW, I'm looking to add things like state changes and customer facing work notes. It looks like they are set up as incident milestones but I cant...
How can i restrict file type in the attachment for the specific catalog item
Hi All,I have requirement to restrict .exe and msi file types in the attachment variable for specific catalog item. Can someone help me on this to how to restrict on this. Thanks
Need agents availability in hours in AWA
Dear all, We need a report where we can check for how many hours agent was available in AWA for a particular day.The awa_agent_presence table just say whether he is available or not, but we cant tell for how many hours he was available.Is their any w...
Change req state skips CAB approval and moves directly to "Schedule" after manager and CI approval
The change request workflow is not functioning as expected. Previously, after manager approval and CI approval, the state would wait for CAB approval before moving to "Schedule." However, currently, the state transitions directly from "Assess" to "Sc...
Resolved! How to Show Alerts for Selected Glide List Records Based on a Choice Field in ServiceNow?
Hello Everyone,I am working on a requirement in the Incident table where I need to verify whether the selected Configuration Items (CMDB_CI) have a u_reopen_list field set to true. If true, I want to display an alert with the names of those records.R...
Resolved! I want to enter data in popup in ATF
Resolved! how to clear field value
Hello,I have an issue where the closed_by and closed_at fields are being populated when they shouldn't be.Until I determine the root cause, I would like to automatically clear these field values after a record is updated. Would a Business Rule or UI ...
Virtual Agent sys_cs_context_profile the OOTB 'Default chat experience' customisation possible??
Virtual Agent sys_cs_context_profile the OOTB 'Default chat experience' is customization possible??We have 3 to 5 portals as per region.If I want to have the custom SETUP topics different for different regions then how it can be done?'Default chat ex...
Is it possible to restrict agents to turn off an autopilot topic?
Once agent is connected with end user via chat, he/she can trigger a autopilot for a topic. Agent can turn off the autopilot manually even before end user go through the topic.I want to restrict agent to do so. Any suggestions how should I proceed?
Employee portal if the user added the comments i want to show his assignment group instead of his id
In the above mentioned i have show the assignment group name instead of his name who updating the comments in Employee center. Please help me out with the solution. Thanks in advance!
Resolved! Getting Invalid Base URL in Flow of REST step.
Hi, I have created a REST message and a method. Trying to call it in Flow through 'Import REST message' in the REST action. While saving it am getting the error as below.But the end point is perfectly working fine. Tested from the REST message and al...
