Where is the email template when emailing from an Incident.

I have a need to add to the default email template on the Incident form, I just cant find it> Thanks

How to keep the options visible in the Dynamic Choice even after selecting one of the options?

Hello everyone, how are you? Regarding the Virtual Agent, I would like to know if it’s possible that when selecting one of the options from the "Dynamic Choice," the options, along with the question, do not disappear. This way, the user could still s...

Inquiry About Creating a New Catalog Item

 Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...

Process for Managing ServiceNow Plugins

We install plugins in our environment for different product/functionalities which get new versions time to time. How you manage the process around management of these plugins? So these get upgraded in a controlled way when advance versions are availa...

How to handle form sections in Automated Test Framework

Please help in accessing form sections in Automated Test Framework

date diff calculation

Hi all, one of our metrics for changes is the average time it takes to close an incident after the planned end date. I know to calculate this correctly I will have to filter out any changes that were closed before the planned end date in the actual r...

Delete records of the deleted update set in Stage instance

I have deleted an update set in Stage instance because the changes showing there were incorrect but of the update set the changes are still reflecting and I don't know how to fix it. Could someone please help me on it.

Repair SLA on Closed incidents

Hi Team, What is Repair Sla in detail ?Can the Repair SLA can be applied to incidents that were closed ? RegardsB Siva Teja

How to create a step for Form sections ATF

How to create a step for Form sections ATF

How can we add choice list under interactive filter by using cmdb_ci_business_application table..?

Issue in redirect th link in the portal page

HI All, when i will put only one  bangalore location it is redirect the correctly in the portal pageexample :if(sysId == "3423f73997b4561007a1b73de053af66") { //Hardcoded Bangalore locationalert("selected Bangalore location");setLink2(sysId);setUrl2(...

New form for email template creation.

There is one Email template form this is the global view. when i'm working on this form, i want to move and add the fields, but this adding and moving didn't effect on Global form. i want to create new form for email template creation.sysevent_email_...

Email Re-Opening Closed Incidents -Solution = Execution Order

All, First Kudos to @jimbeam5 , @Alikutty A for getting me on the right track. A review of the script that was provided here. allowed me to determine if any changes were made during the upgrade to Xanadu. Things just got moved around but ultimately w...