model categories provide which of the following functions servicenow

model categories provide which of the following functions servicenow 

I want to edit the filter to add closed incident to a problem.we are in xanadu version.

Walk-Up Experience - Accept interaction with IMS tickets

I am having trouble with assigning IMS tickets to Technicians within the Walk-Up "Unassigned" Queue.  I am getting the following error:  I feel like its something simple I'm missing; but what is the recommended process to "check-in" to a kiosk as a t...

User Name is not showing on list view

After entering the details on the form as shown on the image, user name is not reflecting on the list view.User name  field type is reference(sys_user). The is also one BR on that table, however I have deactivated it, still having same issue.Can anyo...

OOB Data Policy is restricting the functionality of Cancel & Mark as Duplicate from context menu

Hi All,Any help would be appreciated. Scenario is I have made the OOB cancel and Mark As Duplicate buttons in the context menu. When Iam trying to 'Cancel' the record in New state, or even if its 'Mark As Duplicate' selected, its restricted by an OOB...

Activation of External Contact (Self Service possible?)

When external contact is deactivated, it can be activated by admin for security reasons. But it adds shelf time and additional task. Is it possible to provide self service option to external contact with necessary approval workflow (approval by admin...

There is no option to track Agent's Travel back effort from Work Site to Base Location.

There is no option to track Agent's Travel back effort from Work Site to Base Location. I want to Create Travel Back Option in AgentApp & WOT Form. Thank You.

Display an info message whenever a member is added to a group manually

I've a requirement to a identify a particular user account whenever added to a group it should prevent the addition and throw a message. However I'm able to prevent the addition but info message is the tricky part here and I've tried client script an...

Generate the Report on the Assignment groups.

Hi Experts I want to generate the report on the Incident assignmetn groups.Example : I have the group name software and I want to count the number of Incient tickets which is moved from "software" group to "network" and "itil" group, "servicenow supp...

How do we display variables with attributes on the RITM?

Hello, I have a list collector variable on a catalog item, which uses variable attributes so that the list displays certain data from each object in the table:I notice that the display of this variable in the RITM (where fulfillers need to update tha...

Update variables on RITM went state updated to closed

Hi all I could do with a some assistance in producing a script,  be it a client or business rule, to update the variables on RITM ticket once the state has been updated to completed. This will be anonymize end user customer data.  So ideally I would ...

BCM Workspace

Hi There. I want to create 2 UI Action buttons "Approve" and "Reject" in this form that appear while impersonating BCM Planner. I want if I click on Approve then it should change my form's state to Approve. And if I Reject then it should change my fo...